Service Advisor

DeVivo Companies has an opening for a full-time Service Advisor at our location in Saugus, MA. DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions, serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipment—including towing, refrigerated transport, yard trucks, and specialty vehicle builds—as well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses and municipalities moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at Why You Will Love Working Here Certification reimbursement Promotion opportunities – we promote from within Medical & dental insurance Life insurance Flexible spending account 401k plan with match Paid time off Paid holidays Uniform & boot program Paid training Factory training Modern, clean, bright & well heated shop Employee referral bonuses Compensation of $20.00-35.00/hour Primary Responsibilities Greet customers at service counter Answer customer calls and coordinate getting their work into the shop Keep customers informed on work progress and estimated completion date Generate repair orders Write job estimates Work with service manager to schedule jobs for technicians Generate billing statement for customers Maintain a clean and safe work environment Position Requirements 2 years’ experience in a service adviser/service writer role in a mechanical shop Estimate writing experience Ability to clearly communicate verbally and in writing with customers, employees and management Good computer, Microsoft Outlook and internet skills Experience with Procede is a plus Strong work ethic and a commitment to work extra hours as needed Valid driver’s license Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes. #J-18808-Ljbffr DeVivo Bus Sales