Systems Technician

Systems Technician (Job ID: 3981) Position Type Auxiliary - Technical/Info Services/Technical Services Information Technology Compensation Plan Salary Range: Pay Grade 3 $25.70-$37.00/Hour Shift Type: Full-Time Wage/Hour Status: Non-Exempt Reports To: Network Operations Supervisor Employment Begins: As soon as possible Primary Purpose To assist the System Administrators and Teaching Staff by integrating and managing Apple devices, servers, and Google Chromebooks. Qualifications Education/Certification: High School Diploma or GED Valid Texas driver's license Preference for applicants with JAMF Certifications Preference for applicants with Apple Certifications Preference for applicants with Google Workspace Certifications Special Knowledge/Skills: JAMF Pro administration for all Apple devices Google Workspace administration Strong troubleshooting skills on macOS/iOS and ChromeOS Familiarity with Linux distributions and processes Strong interpersonal skills to translate tech-heavy concepts to non-technical users Experience: Technical writing skills Preferred troubleshooting skills related to iOS, macOS, ChromeOS, and Linux Major Responsibilities and Duties Act as first level of defense for all support requests from department technicians and helpdesk personnel Manage all change requests regarding device enrollment Perform troubleshooting on Apple and Chromebook devices Work with district departments on new software rollouts, including packaging, testing and deployment Perform other duties as assigned Working Conditions Mental Demands: Ability to work in a high-pressure environment while maintaining a high degree of professionalism Strong ability to multitask Ability to work a flexible schedule as needed, including occasional prolonged and irregular hours Able to solve complex problems with tight deadlines Communicating well in both oral and written form, complying with timelines Physical Demands/Environmental Factors: Reaching with hands and arms and frequently repeating the same hand, arm, or finger motion Ability to sit for prolonged periods of time Ability to lift 60 pounds Seeing close work such as typed or handwritten material The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. #J-18808-Ljbffr