Customer Care Representative

Customer Care Specialist

Join our client’s dynamic team as a Customer Care Specialist and become a vital part of delivering exceptional service to a diverse customer base. This role offers an engaging environment where your ability to manage order processing, customer interactions, and problem-solving will directly impact client satisfaction. Located in Ward Hill, MA, our client seeks a dedicated professional eager to contribute to a fast-paced, detail-oriented team that supports over 2,700 active customers and manages a vast inventory across multiple distribution centers. If you thrive in a transactional setting and excel at building rapport, this opportunity is perfect for you.

Compensation

$22.00 per hour

Responsibilities

• Engage with customers via phone, email, or in person to address inquiries, process orders, and manage account statuses
• Handle a high volume of calls, providing timely and professional assistance regarding shipment updates, order placements, and product information
• Accurately input orders, including reservations and allocations, into the ERP system
• Manage returns, authorizations, and repairs, ensuring proper documentation and customer communication
• Schedule and coordinate shipments of replacement products, especially for Radstar and Radon-related items
• Capture customer interactions and transaction details within the company’s software platform, ensuring comprehensive records
• Collaborate with sales and management teams to optimize client relationships and identify opportunities for enhanced service
• Assist customers with questions about deployment, test results, or product features to meet their specific needs
• Support online and retail order entry through the company’s digital platforms and E-Commerce partners
• Work as an integral part of the team by sharing insights, proposing ideas, and improving workflow efficiency

Requirements

• High school diploma or equivalent; associate degree preferred
• 2-5 years of customer service experience, particularly in order processing and client support
• Proficiency in Microsoft Outlook, Word, and Excel
• Familiarity with customer management and order processing systems such as Epicor, Oracle, or Microsoft Great Plains; prior experience with Epicor 9 or 10 is advantageous
• Strong organizational skills and attention to detail in administrative tasks

Our Commitment to Inclusion & Belonging

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.