Director, Platform and Technology Experience

Job Description

The Team

We are seeking a Director of Data and Analytics, Product Experience to join American Tower's Data and Analytics team. The delivers enterprise data platforms, AI capabilities, and analytics solutions that drive business value. The Product Experience group ensures that data and Analytics capabilities are intuitive, high quality, and widely adopted by business users. This includes user experience design, product strategy, enablement, communications, and value realization programs. Day to day, the Director partners across the enterprise to translate business needs into seamless, user centric data and AI experiences that support decision making and operational efficiency.

Responsibilities

What You Can Offer Us

• Lead the end to end product experience for data and analytics solutions, including UX strategy, product discovery, and key experience design decisions.
• Define product vision, user journeys, and experience standards that guide Engineering and Applied AI development efforts.
• Drive the adoption and enablement programs, including training, communications, onboarding, and persona based user support.
• Partner with Data Engineering and Applied AI teams to translate business needs into experience driven product requirements and roadmaps.
• Measure product experience quality, user satisfaction, adoption, and business value; define actions to improve key metrics.
• Execute change management initiatives to support new analytics tools, AI assistants, dashboards, and workflows.
• As a Director, you are responsible for the recruitment, development, and performance management of product managers, UX specialists, and enablement professionals. You will cultivate a collaborative, user focused team culture that accelerates business adoption of data and AI.
• Other duties as assigned.

Qualifications

What You Need to Succeed

• Bachelor's degree in Business, Design, Data Analytics, Information Systems, or a related field required.
• Advanced degree preferred.
• A minimum of 10 years of product management, UX leadership, analytics enablement, or digital experience leadership.
• Success designing or managing enterprise level data, analytics, and/or AI user experiences.
• Experience leading cross functional initiatives requiring strong stakeholder engagement and change management.
• Strong understanding of analytics platforms, semantic layers, dashboards, data products, and AI enabled user experiences.
• Experience developing persona based journeys and experience frameworks for digital products.
• Ability to lead training, communication, and capability building programs at scale.
• Strong communication, facilitation, and stakeholder management skills.
• Approximately 10%-20% travel may be required.
• Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team.
• Ability to work across functions and levels to professionally achieve results.
• Strong leadership skills with the ability to motivate and develop team members.

About Us

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.


We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!


For more information about how American Tower is building a more connected world, visit americantower.com


American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.


American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more.