Americas Engineering Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves - Join JLL as our America's​ Engineering Director and drive excellence in Technical Services Strategic Initiatives development and delivery across our premier tech client portfolio. Supporting all Americas - AMER, CAN, and LATAM. This strategic leadership role is perfect for an engineering and facilities operations management professional who thrives on operational excellence, identifying and implementing strategic initiatives, seamless client partnership, and building high-performing teams across multiple countries and cultures.You'll be the technical authority ensuring world-class delivery in mechanical, electrical, IoT, critical environments, fire life safety, and asset lifecycle management while championing innovation and continuous improvement initiatives that set new industry standards.Reports to: Engineering Director of AMER Technical ServicesWhat will your day-to-day look like?Lead the AMER technical services delivery for a premier enterprise client account, overseeing comprehensive strategic initiatives in support of facility management operations across regional sub-accounts across the US, Canada, and Latin America. This executive role drives Technology excellence through strategic oversight of facilities engineering (MEP, FLS, Building Automation/IoT, Labs), health, safety, security, environmental (HSSE) programs, quality management, asset lifecycle optimization, sustainability (including refrigerant management) and business continuity planning while ensuring regulatory compliance and supporting mission-critical environments.This role offers the opportunity to shape technical services strategy for a flagship global account while leading a high-performing team across diverse, specialized functions. The successful candidate will combine strategic vision with deep operational expertise to deliver exceptional client outcomes in a dynamic, international environment.Key ResponsibilitiesStrategic Leadership & Account ManagementServe as senior technical advisor to client leadership, building trusted relationships and driving strategic initiatives that align with business objectivesDevelop and execute comprehensive technical services strategy across all regional sub-accounts, ensuring consistent service delivery and operational standardsPartner with regional account teams to identify growth opportunities and expand service offerings within existing portfolioLead quarterly business reviews and technical performance assessments with client stakeholdersSponsor and/or lead up-to 20 account plan initiativesOperational Excellence & Service DeliveryOversee AMER BCP and HSSE programs including the development and implementation of a robust MOP and Work Approval program, a standard Incident Response program utilizing AAR and RCCA methodologies to drive learning and improvement, and ensuring compliance with our JLL Client Assurance Program, local regulations, and international standards, while maintaining zero-harm workplace cultureDrive continuous improvement initiatives by implementing innovative solutions, leveraging JLL tools and technologies, consolidating vendors, standardizing processes, and expanding service scope. Optimize asset management strategies through advanced CMMS implementation, predictive maintenance programs, and lifecycle planningEnsure seamless delivery for Technical Services Strategic Programs while driving compliance with KPIs, utilization of metrics, service level requirements, and client methodologiesSpecialized Technical ServicesOversee Technical Services support for clients Building Operating System (BOS) program including network security remediation projects, managing network security compliance in operations, device network connectivity, BMS remote monitoring and control, and Fault Detect and Diagnostics capabilitiesDirect technical support for establishing new laboratory environments (intake processes, development of asset infrastructure databases) and provision of standard and enhanced (specialized expertise) operational support models.Lead complex technical capital and operations projects review program (including Project Briefs, Designs, Commissioning Plans, and Handoff requirements) for new facilities, facility upgrades, system integrations, and regulatory compliance initiatives.Team Leadership & DevelopmentProvide strategic direction and mentorship to direct reports managing HSSE, Quality, Asset Management, Business Continuity Planning, and BOS Compliance functionsFoster collaborative culture focused on innovation, client service excellence, and professional developmentEstablish performance metrics and accountability frameworks across all technical service areasDrive knowledge sharing and best practice adoption across regional teamsRequired QualificationsEducation & CertificationsBachelor's degree in Engineering, Facilities Management, or related technical field; Master's degree preferredProfessional certifications such as FMP, CFM, CPE, or equivalent strongly preferredOSHA, environmental, or safety management certifications advantageousExperienceMinimum 15 years progressive experience in facilities management, technical services, or related field7+ years in senior leadership roles managing complex, multi-regional accountsProven track record in global account management with P&L responsibilityExperience with enterprise-level CMMS platforms and asset management strategiesBackground in regulated environments (laboratories, healthcare, manufacturing, or data centers)Technical CompetenciesDeep understanding of HSSE regulations and best practices across multiple jurisdictionsExpertise in quality management systems (ISO 9001, Six Sigma methodologies)Advanced knowledge of building systems, automation technologies, and critical environment requirementsExperience with business continuity planning and risk management frameworksProficiency in data analytics and performance measurement toolsLeadership CapabilitiesExceptional client relationship management and executive presenceStrong financial acumen with experience managing multi-million dollar budgetsProven ability to influence and drive change across complex organizational structuresExcellence in cross-cultural communication and global team leadershipSuccess MetricsClient satisfaction scores and retention ratesSafety performance indicators (incident rates, compliance scores)Asset performance optimization and cost managementService delivery quality and SLA achievementTeam engagement and development metricsRevenue growth and margin improvement within account portfolioThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:240,375.00 – 318,750.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Chicago, IL, New York, NYJob Tags:Google JobsIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: New York, NY; Chicago, ILType: Full time