Animal Care Specialist DOQ

Job Title

Animal Care Specialist

Job Description

Plays a direct role in achieving Manatee County's no-kill mission and goal by providing hands-on care for animals in the shelter, working with internal departments to find those animals homes wherever possible, and serving as ambassadors for county residents, volunteers, and adopters who visit the shelter. Contributes to the health, wellbeing, and general care of dogs and cats. Plays a unique role as the direct day-to-day connector between the animals in our care and our residents.

Assists with all aspects of the adoption process. Provide excellent customer service to visitors, volunteers, and adopters.

Positively interacts with volunteers and promotes a team environment.

Greets visitors to the shelter, answers questions, and assists visitors with their needs.

Delivers excellent, non-judgmental customer service to all visitors, adopters, fosters, and transfer partners in a friendly, informative and professional manner.

Provides basic and routine care for animals per department guidelines, including feeding, watering, and light grooming.

Supports animals with medical issues, which may include zoonotic disease, by medicating, treating, preparing special diets, observing and reporting, and assisting in the maintenance of required records.

Provides socialization, enrichment, and exercise for animals as directed.

Identifies behavioral issues and shares observations with team members and leaders. Follows behavior or training plans developed for specific animals.

Cleans work areas and preserves physical appearance of buildings and grounds, including scooping, raking, sweeping, mopping, and trash removal. Notes maintenance or repairs needed and reports per protocol.

Follows policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.

Strictly adheres to established safety procedures to protect self, co-workers, and the general public.

Attends job-specific training classes as assigned by supervisor.

Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee's qualifications, essential job functions, and applicable federal and Florida law, including work in the Emergency Operations Center and pet friendly shelters.

Minimum Qualifications

High school diploma or equivalent.

One or more years of experience as an Animal Care Specialist or similar position.

More

Previous work or volunteer experience with an animal shelter or similar organization desired.

Previous customer service experience desired.

Knowledge, skills, and abilities required for both Animal Care Specialist I and II include:

• Ability to comprehend and follow oral and written instructions and complete tasks within assigned timeframes.
• Basic knowledge and understanding of open adoption processes.
• Ability to work with, leash, kennel, walk, and handle dogs, including those with health and/or behavior conditions/concerns including shyness, fearfulness, and aggression.
• Basic knowledge and understanding of regulatory compliance necessary to successfully perform job duties.
• Basic knowledge and understanding of computer applications and software programs required to perform job duties.
• Good written and verbal communication skills and interpersonal skills to be able to interact professionally and effectively with co-workers, management, adopters, volunteers, and other stakeholders.
• Capable of working under close supervision.

Veterans Preference

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.

EEO/ADA Statement

Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at View phone number on click.appcast.io.

Drug-Free Workplace

Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

Emergency Response/Recovery Activities

All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

Employee Assistance Program (EAP)

• ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
• Five (5) free visits annually for employees and covered family members.

Wellbeing Benefits

• Wellness/Health Coaches (5 Free per year)
• Personal Training (5 Free per year)
• Pharmacy Technician
• Musculoskeletal Physical Therapy Management
• Registered Dietician (5 Free per year)
• Massages with licensed therapist (small copay)

Miscellaneous Benefits

• Workers' Compensation
• Training/Seminars
• Premium Pay Differentials/Career Ladders
• Government employee discounts at many retailers and attractions
• Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off

• 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
• Three (3) Personal Holidays
• Personal Sick Leave
• Family Sick Leave
• Sick Leave Bank (Donated Hours)
• Professional Medical Appointment Leave
• Bereavement Leave
• Military Leave
• Military Training Leave
• FMLA

Vacation Award

Applies to employees regularly scheduled to work 8 hours per day/40 hours per week. Years of Service Vacation Days 0-5 16.25 days 6-10 19.50 days 11+ 22.75 days Eligible employees may earn an additional 2 days of vacation through participation in the Manatee Thrives program

Insurance

• Award-winning Health Plan with deductibles as low as $0.
• Dental Insurance
• Vision Insurance
• Prescription Insurance
• Life Insurance (6 times salary at low cost)
• Long-term and Short-term Disability Insurance

Retirement

• Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
• 457b Tax Deferred and ROTH account options through Voya.
• FRS Webinars
• Free financial guidance with licensed, non-commissioned financial planner

Career Wellness

• Professional Leadership Programs
• Instructor-Led and eLearning Training
• Premium Pay Differentials/Career Ladders
• Career Counseling
• Toastmasters
• Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
• Employee Recognition Programs with monetary and time-off awards

Education Benefits

• Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
• Public Service Loan Forgiveness (PSLF)

Flexible Spending Account

• Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.