Field Service Technician

Job Description

Job Description

Role: Shop and Field Service Technician
Location: Spanish Fort, AL
Job Type: Full-Time
Work Arrangement: In Person
Employment Types: Full-Time
Expected Start Date: September 1, 2026
Travel: 25% - 50%

Position Overview

We are seeking an experienced Shop and Field Service Technician to support post-sale service activities for industrial and municipal customers. This role combines hands-on shop manufacturing and assembly with field service, equipment installation, system start-up, troubleshooting, retrofits, and customer support.

The ideal candidate is a hands-on, dependable team player with strong customer-service skills and experience servicing industrial equipment and systems. The position offers the opportunity to work directly with customers and contribute to projects from shop assembly through field installation and ongoing service.

Key Responsibilities

• Perform field service, equipment start-up, installation, troubleshooting, and repair activities at customer sites.

• Support post-sale service activities for industrial and municipal customers.

• Service, troubleshoot, and support pumps, fans, control panels, and instrumentation .

• Provide remote technical support to customers when working off-site.

• Perform field retrofits, system modifications, and equipment upgrades.

• Conduct customer training and provide technical guidance on installed systems.

• Perform shop manufacturing, fabrication, assembly, and system preparation activities.

• Assist with plastic manufacturing, piping, and general system assembly.

• Operate forklifts and other shop equipment as required.

• Perform HDPE welding and related pipe fabrication activities; training will be provided if needed.

• Maintain a professional, customer-focused approach during field assignments.

• Follow applicable safety procedures and maintain a clean and organized work environment.

• Travel approximately 25%-50% to customer locations based on project requirements.

Required Qualifications

• Minimum 5 years of field service experience supporting industrial equipment or systems.

• Demonstrated experience with pumps, fans, control panels, and instrumentation .

• Experience with equipment start-up, servicing, troubleshooting, or commissioning.

• Ability and willingness to travel 25%-50% for customer-site assignments.

• Strong mechanical and technical troubleshooting abilities.

• Ability to provide effective remote technical support.

• Willingness to work in a manufacturing/shop environment when not performing field service.

• Strong work ethic, reliability, and accountability.

• Team-oriented mindset and strong customer-service orientation.

• Ability to communicate professionally with customers, coworkers, contractors, and project teams.

• Ability to work independently while also contributing effectively within a small team.

Preferred Qualifications

• Experience with HDPE welding or plastic pipe fabrication.

• Experience with industrial or municipal equipment and systems.

• Forklift operation experience.

• Experience with field installation, commissioning, or system start-up.

• Technical training, vocational education, or equivalent hands-on experience.

Compensation & Benefits

• Employee bonus plan tied to overall company results.

• 401(k) with 5% company match .

• Paid time off.

• Employee health insurance with the company paying 50% of employee insurance costs.

• On-the-job training.

• Professional development opportunities.

• Company-provided tools as applicable.

\nCompany Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.