Store Manager (HELE Lualualei | Full-Time)

Store Manager (HELE Lualualei | Full-Time)

Job Location (Short): O'ahu, Waianae, Hawaii

Store Manager Salary Range: $53,226 - $79,839 Annually

Other Compensation: Quarterly Bonus - Retail Incentive Program

Work Location: 87-2070 Farrington Hwy Waianae, HI 96792

The Opportunity: Howzit! We are Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.

Primary Job Responsibilities

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority.
• Ensure pump islands, lot, and store areas are clean and free of debris at all times.
• Work with the Safety Team and conduct monthly mandatory meetings and trainings.
• Report safety incidents in a timely manner and comply with safety policy, programs, and processes.
• Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required time frame.

Leadership and Personnel Management

• Train, develop, guide, and evaluate employees to operate the store effectively and safely to provide superior customer service.
• Maintain a professional and supportive image among subordinates and supervisors.
• Collaborate with the recruiting team to actively source, interview, and select qualified applicants using fair and non-discriminatory hiring practices.
• Prepare and submit all employee paperwork accurately and timely (i.e. performance appraisals, performance notices, new hire checklist, employee change forms, etc.)
• Ensure that all employees receive continuous on-the-job, and required company training to improve customer service performance and safety awareness.
• Motivate and provide employee recognition to improve individual, team, and store performance.
• Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation within required time frame.
• Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance-based feedback.
• Develop employees through coaching and training to prepare them for advancement, supporting a strong succession pipeline.
• Carry out all company policies.

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues.
• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold.
• Develop positive and professional relationships with all customers, vendors and contractors.
• Responsible for all cash, monies, and inventory during shift.
• Prioritize appropriately developing and assigning tasks to ensure that the store is clean, adequately stocked, and organized for fast, convenient, and professional service to customers.
• Ensure a friendly, welcoming, and well-maintained store environment to provide customers with a buying experience that meets their expectation.
• Monitor customer needs and expectations and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling.
• Assist customers at the pump and in-store to find the desired product and operate equipment.
• Actively solicit customer feedback via consistent personal interaction and engagement.
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor's and contractor's satisfaction.
• Promote and ensure a safe and positive public image within the community.
• Promote and grow the Kama'aina Rewards program.

Business and Financial Management

• Plan and manage store activities to maximize operating profit.
• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store specific fuel pricing strategies and tactics.
• Monitor merchandise, food movement, and competitor offerings to assist in development of store specific product mix and pricing strategies.
• Maintain store layout and product displays per schematics.
• Execute store level sales promotions and assist in implementing network-wide promotional and advertising campaigns.
• Manage fuel, merchandise, and food inventory to ensure optimum stocking levels.
• Control operating expenses (including maintenance, utilities, supplies and inventory loss).
• Prepare and submit daily sales reports accurately and timely, including invoices and bank deposits.
• Safeguard and account for all money received and disbursed.
• Organize and maintain all site files, manuals, and other informational materials.
• Receive merchandise using proper check-in procedures when working with vendors.
• Obtain and maintain all required food and age restricted product certifications within 2 weeks of employment.

Facilities Management

• Work with the Retail Facility team to maintain appearance standards of paving, lighting, canopy and other physical structures.
• Report and follow up on facility issues as needed.
• Ensure facilities and equipment are in safe working order.
• Maintain dispensing and store equipment to ensure clean, sanitary and safe working conditions at all times.
• Ensure required signage/decals are posted.

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

Physical Demands:

• Ability to stand and/or walk for an entire shift.
• Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.
• Ability to communicate effectively in English.
• Ability to follow safety procedures (e.g. respond to safety alarms, contact 911 for emergencies).
• Ability to frequently reach overhead, grip, utilize wrist movements, and finger dexterity to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping.
• Ability to frequently squat and kneel to obtain and/or replenish items.
• Ability to push/pull with arms up to a force of 20 pounds (while utilizing a hand-truck).
• Ability to occasionally lift up to 50 pounds.
• Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs.
• Note: There may be exposure to gas fumes and solvents, and occasional noise.

Qualifications:

• To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
• High school diploma or GED required; Associate or Bachelor's Degree in business, management, marketing, or related field preferred.
• Valid driver's license, and adequate transportation required.
• Minimum 1 year of store manager or assistant store manager experience required.
• Minimum 2 years convenience store or other retail experience preferred.
• Proficient with general computer applications, such as a POS system, and Microsoft Office.

Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, health savings account, flexible spending account, and an Employee Assistance Program. Employees can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Effective with hire date, Store Managers will be eligible for 80 hours of vacation a year that will be earned ratably per pay period.