Security Dispatch Specialist

GSOC Dispatch SpecialistGardaWorld Security Services is now hiring a GSOC Dispatch Specialist! This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. Selectee must be able to work various shifts to include weekends and holidays.What's in it for you:Site Location: Newport News, VASchedule: Days will vary, 3rd shift (8:00pm-8:00am)Competitive hourly wage of $21.00 (DailyPay is available for GardaWorld employees!)A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance optionsCareer growth opportunities at GardaWorldUniform provided at no costEssential Job Duties And Responsibilities:Alarm MonitoringCCTV MonitoringCamera SurveysAnswering phones; operate IP based telephone systemRadio Dispatch; use multi-channel communicationsRadio and Call loggingOperations support; routing of call information to the appropriate units for handling.Ensure timely and effective response to incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a central alarm monitoring station.Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)Other duties as assigned.Basic Qualifications:Must possess a high school diploma or equivalentMust have an active DCJS LicensePre offer, must successfully complete a Pre-test Assessment that demonstrates the following:Ability to multi-taskAdvanced decision makingActive listeningEffective communications skillsCall management/etiquetteSentence clarity/spellingQuickly Access Situations (5Ws)Verbal/reading comprehensionProblem solvingMemory recallInterpersonal skillsAttention to detailType and Length of Specific Experience Required:Demonstrated analytic and critical thinking skills and ability to prepare reportsAbility to use logic and reasoning to reach conclusions and approaches to problem solvingDemonstrated level of competency with advance computer systemsProficient computer skills including Microsoft Office applicationsAbility to communicate effectively with IT and Security Systems professionalsAbility to adapt in a dynamic work environment while possibly working under pressureKnowledge and Skills Required:Effective oral and written communicationPlanning and organizingProficiency with Microsoft Office ApplicationsProblem solvingActive listeningAssess and evaluate situations effectivelySynthesize facts, concepts, principlesIdentify critical issues quickly and accuratelyCompile, sort, and interpret dataResearch, investigate, compile informationMediate conflict with tact, diplomacyWrite informatively, clearly and accuratelyAdvanced CreativityMulti-taskingSetting and achieving goalsLogical/linear thinkingAttention to detailChoosing from/among alternativesOther Related Attributes That Would Enhance Hiring Consideration:Associate degree or higher in Criminal Justice, Communications or related fieldProfessional training and/or education in one or more of the following:Customer serviceDispatch operationsSecurity and/or emergency servicesDocumented experience and competency in the following Security Software Systems:Access Control/ID systems (ProWatch a plus)Alarm Receiving Automation software (Onyx Works a plus)Incident Management and computer assisted dispatch software.CCTV/Video Management systems (MaxPro a plus)Mass Notification systems (Everbridge a plus)Experience in a modern 911 Call Center, Central Station Alarm Monitoring and DispatchOperation, Technical Security Control Room, or similar environmentAbility to learn through classroom and on the job training.Physical Requirements And Environment:Environment: Office; minimal to no exposure to extreme temperatures is expectedMajor activity: Working on PC and using telephone/radio while sittingPhysical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.Must be able to submit to drug screening to the extent permissible by lawReasonable accommodations may be made to enable individuals with disabilities to perform essential functions