HR & People Operations Coordinator

Job Description

Job Description

Description:

Location: Hybrid – Greater Boston (must be within commuting distance of Boston)

Job Type: Full-time

About Us
Apex Concierge Services is Boston’s only female-owned luxury residential concierge company. We provide front-of-house staffing and white-glove service to high-end residential properties across Greater Boston. We are hiring an HR & People Operations Coordinator to support leadership with recruiting, onboarding, scheduling-related admin, and general HR support for our growing team.

Position Overview
This full-time, hybrid role supports the employee lifecycle from initial contact through ongoing employment. You’ll handle a mix of quiet, focused administrative work and occasional on-site visits to our Boston-area properties. This position has a clear path to increased HR responsibility as the company grows.Key ResponsibilitiesRecruiting & Hiring

• Post job openings and help manage incoming applications.
• Conduct initial screening calls and coordinate interviews.
• Prepare basic offer and welcome communications for new hires.
• Assist with new hire setup in company systems.
• Help ensure required forms and documents are completed.
• Maintain organized employee files and checklists.
• Record and route time-off requests for approval.
• Update internal tools to reflect approved time off.
• Help track basic attendance and call-out patterns.
• Track key review dates and reminders.
• Prepare simple summaries or notes for managers before reviews.
• Assist with documenting approved changes in internal records.
• Help review hours and basic payroll-related information for accuracy.
• Flag issues or missing information to managers.
• Coordinate with external HR/payroll resources when needed.
• Keep employee and site information up to date in internal systems.
• Help maintain standard documents, checklists, and simple reports.

Work Environment & Schedule

• Hybrid role: combination of remote work and on-site time at Boston-area properties.
• Must be able to travel to local sites for check-ins, onboarding, or meetings.
• Work is primarily Monday–Friday; weekends and extended hours may be required based on operational needs.
• Requires a quiet, focused environment for calls, virtual meetings, and detailed administrative tasks.

Tools & Technical Skills

• Proficiency with Google Workspace and Microsoft Office.
• Comfortable learning HR, scheduling, and payroll-related software.
• General comfort using technology to stay organized and efficient.
• Understands AI

Qualifications

• 3+ years in HR support, recruiting coordination, office administration, or a similar role.
• Experience handling confidential information.
• Strong organization, attention to detail, and follow-through.
• Clear, professional communication skills.
• Ability to work independently and manage your own time.
• Ability to commute to Boston-area properties as needed.

Preferred

• Experience in hospitality, property management, staffing, or other service-based environments.
• Prior experience supporting field staff or shift-based teams.

Personal Attributes

• Detail-oriented and reliable.
• Proactive and comfortable taking ownership of tasks.
• Professional, approachable, and discreet.
• Flexible
• Interested in growing into more advanced HR responsibilities over time.