Reservations Agent

Job Description

Amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! Who enjoys promoting a fun and relaxing atmosphere while providing excellent customer service at its best by expressing an outgoing upbeat friendly demeanor.

A Reservations Agent is responsible for booking guest reservations and maintaining required levels of excellence in customer service, productivity, efficiency, and profitability established for the department. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times.

What will I be doing:

• Answers phone in a cordial and professional manner following all departmental guidelines, and books reservations for guests and inform them of services provided at the respective properties.
• Mails confirmation & information to guests.
• Maintains accurate records and documentation for all reservations.
• Research questions related to guest disputes.
• Handles Maintenance Fees questions and postings.
• Assists with promoting Rental Revenue and processing advance deposits.
• Works closely with front desk team members ensuring that reservation procedures are consistent with check-in procedures.
• May be required to do other duties and special projects assigned by Front Office Management.

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or Equivalent
• Ability to work a flexible schedule, including weekends & holidays
• Ability to learn and perform essential job functions accurately, prioritize duties in a high-volume call-center environment and work independently with minimal supervision after the initial training period.
• Demonstrates excellence in service quality standards that affect team member and guest satisfaction, responding in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Excellent English language communication skills (verbal and written)
• Prior hospitality and phone sales experience
• Computer experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 1-2 years of related experience
• Knowledge of VOICE and REZLINK systems

Compensation: 17.00 - 19.00 per hour based on experience

Why do team members like working for us: Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Qualifications

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Info

• Job Identification 26207
• Job Category Operations
• Job Schedule Full time
• Job Shift Full availability
• Locations The Historic Powhatan, a Hilton Vacation Club (On-site)
• Area of Talent Resort Operations
• HR Division HOA and Resorts