Receiving Teller II

Receiving Teller II

About Fitchburg State University:

Fitchburg State University located in Fitchburg Massachusetts is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894 the university now has more than 30 undergraduate programs and 22 masters degree programs and 6000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.

Institutional Diversity and Social Justice

Fitchburg State University embraces a commitment to diversity inclusion belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity inclusion and equal opportunity in higher education through their teaching research and mentorship.

Job Description:

Detailed Statement of Duties and Responsibilities:

1. Provide front line customer service - in person via phone and email to students parents for both day and SGOCE students and both internal and external customers regarding student billing and payments.
2. Assist customers in the understanding of payment policies procedures deadlines and processes.
3. Provide customer receipts as required.
4. Process payments in Banner and related systems complete and balance daily cashiering session.
5. Process wire payments to Banner accounts as necessary and/or complete Dynamic JV form to post in Finance. Including but not limited to; Contract agency payments Collection agency payments VA military payments and Students.
6. Process ACH payment returns including; adjustments to Banner accounts (apply charges & holds) & student billing.
7. Enter transactions to Banner accounts as directed by supervisor including transcript charges tuition remission adjustments entering contracts to accounts etc.
8. Process ACH transaction error reports from bank. Update system information as necessary and notify payer.
9. Record activity associated with adjustments in supplemental tracking and/or reporting systems prepare/complete accompanying paperwork (private scholarships uncashed checks petty cash reconciliation cash boxes ect.).
10. Primary contact and support for 1098T tax forms related to; Creating new forms as requested using populated data available in Banner TSATAXN and updating SSNs names or addresses as requested.
11. Process miscellaneous payments for activity that is not associated with a Banner student record.
12. Run reports and/or review account records associated with payment and billing activity from Banner Touchnet Excel or other related systems. Verify information in records and provide information to Director or designee as required. Examples of reports include non- payments state intercept etc.
13. Backup to run reports associated with payment plan activity identifying and contacting late payers cancel plans upon repeated late payment per departmental standard; establish & monitor in-house payment plans identifying and contacting late payers for resolution.
14. Backup to balance petty cash monthly.
15. Engage in due diligence efforts associated with billing non-payments/accounts receivable and uncashed refund checks; communicating with students and/or agencies using a variety of methods regarding non-payments; track diligence efforts as necessary and identifying accounts that meet departmental standards for collections intercept and/or write off per department guidelines.
16. Assist the Director by supporting education and outreach material updates related to Department processes policies etc. including website Facebook and social media written materials etc.
17. Assist the Director and other staff within the unit with other duties consistent with the Receiving Teller classification.

This AFSCME union position is part of the Commonwealth Human Resources Division Classification Specifications. Click this linkor follow the URL for a full description of the classification specs.

Duties and Responsibilities common to all Receiving Teller II positions:

1. Receives cash or checks for fees bills permits tuition licenses patient/client accounts etc. and keeps records of money and checks received.

2. Issues receipts for payments licenses registration plates certificates of title permits etc. upon checking applications for accuracy and conformance with established procedures guidelines rules and regulations.

3. Searches for sources of account imbalances or discrepancies using calculators or adding machines.

4. Retrieves needed information from files and/or records.

5. Notifies delinquent payers and/or issuers of bad checks of amounts due to obtain required payments.

6. Prepares periodic reports to provide required information.

7. Answers or refers inquiries to appropriate parties for action.

8. Performs related duties such as setting up cash drawers assisting individuals in the preparation of forms and filing documents according to established procedures.

Incumbents of positions at this level also:

1. Review reports forms etc. for accuracy completeness and content.

2. Coordinate the work of subordinates to ensure compliance with laws rules regulations and established standards.

Requirements:

Qualifications Required at Hire (List of knowledge skills and abilities):

1. Must possess a minimum of three years of full-time or equivalent part-time experience in office work or any equivalent combination of experience and education; An associates degree or higher in business administration or related field preferred; experience with cashiering bookkeeping account recording and handling of funds is desirable.
2. Excellent computer skills-knowledge of Microsoft Office and of SCT/Banner product preferred.
3. Ability to effectively communicate with internal and external stakeholders including prospective and current students and families in a professional customer-focused manner.
4. Knowledge of clerical office practices and procedures and the ability to manage multiple tasks with attention to detail.
5. Ability to work independently and as a member of a team.
6. Ability to work accurately with names numbers codes and symbols and to proofread with accuracy.
7. Ability to perform basic mathematical computations with speed and accuracy (addition subtraction multiplication and division).
8. Ability to exercise discretion in sensitive and/or confidential matters; deal tactfully with others and exercise sound judgment.
9. Ability to maintain harmonious working relationships and to maintain a high level of confidentiality.
10. Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI) as well as a completed background check satisfactory to the university.
11. Ability to perform above duties with or without reasonable accommodation.

Additional Information:

This is a full-time non-exempt benefits-eligible position in the American Federation of State County and Municipal Employees (AFSCME) bargaining unit with a title Receiving Teller II. The bi-weekly pay rate is $2049.03 grade 14 Step 01 which equates to an annual salary of $53274.78. The hours are Monday to Friday 8:30a.m. to 5:00p.m.

Fitchburg State University conducts criminal history and sexual offenders record checks on recommended finalists prior to final employment for all positions.

• Nine different pre-taxed health insurance plan options.
• Competitiveretirement plan.
• Life insurance up to 8x the annual salary.
• Long-term disability coverage.
• Dental insurance.
• Accruedvacation and sickdays.
• Personal days.
• Paid holidays.
• Tuition remission for self spouse and dependent children.

Fitchburg State University is an equal opportunity employer.

Application Instructions:

Interested candidates should submit a cover letter resume and be prepared to enter name/contact information for three professional references.

Please click CONTACT US if you need assistance applying through this website.