Field Network Engineer

*Field Network Engineer*

*Job description:*

The Field Network Engineer use their technical knowledge to install, configure, and

customize healthcare infrastructure systems after an initial purchase of hardware or

software.

* _*To be considered for this role, candidates must reside within IL, WI, IA, MO,*_
* _*Location of work may vary across the United States.*_

*Travel Requirements*

This is a 90% travel position.

* Monday morning through Friday afternoon on the road
* Home most weekends
* Overnight hotel stays Monday–Thursday
* Company vehicle provided
* Hotels, airfare (when applicable), fuel, meals, and travel expenses are company paid

*Responsibilities:*

* Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.
* Leverage technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.
* Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
* Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
* Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
* Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
* Manage vendor service as needed.
* Mentoring and coaching local FE on installed solution. Providing instruction to personnel on equipment operation, diagnostics, effective use, and repair.
* Supports engineering new product releases

*Desired Qualifications:*

* 3-5 years of experience in IT
* 1-3 years of experience in installing and configuring network equipment
* Certified in CompTIA Network+, CCNA, or CCWA
* Bachelors or associates degree or equivalent experience
* Demonstrated experience with communicating and remediating networking infrastructure
* Demonstrated experience implementing disaster recovery procedures
* Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
* Understanding of cyber security vulnerabilities
* Strong written and oral communication skills
* Comfortability working in a healthcare setting

*Special Physical Requirements:*

* Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
* Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
* Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

*Other Requirements:*

* Must have and maintain a valid Driver's License.
* Willingness to be available "after hours”, including weekends, for critical issues and coverage, as necessary.
* Willingness to travel across the US, up to 90%

*Pay: $65,000 - $75,000 Salary*

*Benefits:*

* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Employer-paid Life insurance + AD&D
* Paid time off
* Retirement plan
* Vision insurance

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance

Work Location: In person