RESTAURANT TEAM MEMBER

Potbelly Sandwich Shop Associate

Earn $13 to $14 plus tips! Based on skills and qualifications!

You gotta have it HOT...hot peppers, hot sandwiches, hot pay!

Do you hunger for more?

Potbelly Sandwich Shops, where good vibes and great careers are a way of life! Come build the Potbelly nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there's no telling what we'll cook up next!

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.

General Description

A Potbelly Associate's job is to delight customers with great food and good vibes. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

Focus

Essential

• Demonstrate and reinforce Potbelly behaviors and values- great food, good vibes, achievement, innovation, integrity, teamwork, community and belonging
• Familiarity with the Potbelly brand and its products
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per standards, including wearing clean Potbelly uniform
• Comply with established food safety requirements and practices
• Comply with shop security and safety standards
• Be speedy and accurate in fulfilling orders
• Handle raw and finished waste according to established procedures
• Delight customers
• Engage in friendly conversation with customers in line
• Act with a sense of urgency toward all customers in shop

Other Key Functions

• Restock food line, chips and cooler
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement
• Prepare meats and cheeses for different sandwiches
• If 18 or older, uses and cleans the automatic slicer & manual chicken slicer to prep food items
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Take delivery/catering/pickup orders over the phone
• Other duties as assigned

Physical Functions

• Ability to stand/walk a minimum of 5 hours or as needed
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
• Must be able to tolerate higher levels of noise from music, customer and employee traffic
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Experience, Education and Behaviors

• Must represent Potbelly values
• Must be at least 16 years of age
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment
• Must be friendly and customer service-oriented
• Strong verbal communication skills
• Must possess neat and clean hygiene
• Ability to handle a knife confidently
• Must be able to work in a fast-paced environment and have a sense of urgency
• Ability to work as a team-player
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
• Must demonstrate leadership behaviors and values that align with Sound Sandwich Utah, LLC