IS Client Systems Specialist - Senior (Department Promotional Only)

IS Client Systems Specialist - Senior

The Information Services Department of the County of San Mateo is seeking a well-qualified IS Client Systems Specialist - Senior for the Client Services Division. Under general supervision, the position leads, trains, oversees, sets priorities, and directs the work of staff on a day-to-day basis; performs the most complex and varied technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; provides technical depth and expertise with the ability to work directly with the customer; regularly leads large-scale or several small-scale projects of critical importance and substantial consequence of success or failure to the County; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, virtual desktops, Internet/Intranet, and countywide systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.

Ideal Candidate: The ideal candidate will have strong verbal and written skills and the ability to effectively interface with customers, technical teams, and senior management. The individual must be extremely deadline oriented to thrive in a fast-paced environment and must have the ability to prioritize competing priorities and projects. You must be able to effectively analyze, diagnose, and implement scalable county-wide solutions. In this role, you will be expected to proactively identify new technologies and practices to encourage workflow improvements that enhance the organization's productivity. You will also be a technical escalation point, a mentor, a trainer, and an overall problem solver for the team. You may take on supervisory responsibilities in the absence of the IS Client Systems Supervisor.

This position receives general supervision from assigned IS Client Systems Supervisor and exercises technical and functional direction over and provides training to lower-level staff.

This is the advanced journey and lead-level class in the IS Client Systems Specialist series responsible for leading a group of staff in maintaining and troubleshooting application software and hardware. The work involves frequent contact with others and the coordination, scheduling, and assignment of multiple concurrent activities. Employees manage and provide technical leadership of projects involving large-scale, complex, and highly technical tasks and perform work requiring a very high level of technical knowledge in specific area(s) and/or ability to integrate at a high level the knowledge of several areas. This classification is distinguished from the IS Client Systems Specialist III by providing day-to-day technical and functional direction to lower-level staff, as well as by the performance of the most complex technical and specialized duties assigned to the class series. This classification is further distinguished from the IS Client Systems Supervisor in that the latter is the full supervisory-level responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in help desk and/or desktop support. Position within this classification may be further distinguished by the area of specialty.

Departmental Promotional Only. Only current County of San Mateo employees in the County of San Mateo Information Services Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/ limited term position prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and/or supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense. Applications for this position will only be accepted online. Online applications must be received by the Human Resources Department before midnight on the final filing date. Tentative Recruitment Timeline Final Filing Date: Thursday, June 11, 2026, at 11:59 p.m. PST Application Screening: Friday, June 12, 2026 Combined Panel Interviews: Wednesday, June 24, 2026