Territory Manager

Vestis Del Norte Blvd Oxnard CA (502C), 701 Del Norte Blvd, Oxnard, California, United States of America Overview The Territory Manager has responsibility for an assigned service territory with direct supervision of route representatives. Responsible for territory service safety and results, including customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits. Responsibilities Promote and sustain a safety culture. Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory. Direct reporting to a Service Manager or, if present, a Sr. Territory Manager; otherwise to the General Manager. Create a pervasive sales culture that fosters team selling via Together‑In‑Growth (TIG) and Shared Lead programs. Assist in new account installations as directed by the Service Manager and/or General Manager. Manage day‑to‑day activities of the customer service program(s) for the territory. Visit all required customers each quarter to review growth and service opportunities. Ensure RSRs respond to and resolve all service requests timely. Set clear expectations for customer service and lead by example. Allocate 60% of time to traveling with service professionals, conducting observations and visiting customer locations. Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously. Negotiate and secure renewal agreements with existing customers that protect pricing and profitability. Recruit, select and hire Route Sales employees. Conduct in‑person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement. Deliver and participate in training to ensure customer retention and service goals are met. Maintain daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution. Attend meetings and complete necessary administrative work to improve customer satisfaction. Coordinate collections for accounts receivable. Protect and manage merchandise control processes. Investigate and report on all accidents or incidents within 24 hours of notification. Knowledge / Skills / Abilities Demonstrated ability to interface with a variety of organizational functions to get the job done. Strong interpersonal, analytical, communication, and customer service skills. Computer proficiency, including working knowledge of MS Office software. Exposure to sales function preferred. Considerable skills in management, human relations, and communication. Working Environment / Safety Requirements Majority of time will involve driving your own vehicle or company step‑van to call on customers and supervise employees in the assigned service territory, with exposure to weather conditions (heat, wind, cold, rain, snow, etc.). Customer visitations may require walking, climbing stairs, pushing/pulling carts, and exposure to weather conditions. Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load/unload product from a truck without assistance. Time will also be spent in a company office environment, with exposure at the loading dock, production and warehouse areas, and exposure to vehicles for loading/unloading and vehicle maintenance. Experience / Qualifications High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience. Two years of service and route‑based industry experience, with proven track record for growing customer accounts. Previous profit and loss accountability and/or contract‑managed service experience preferred. License Requirements / Certifications DOT‑certified. Driver’s license. Automobile insurance on personal vehicle. Compensation The salary range for this position is $75,000 to $90,000, depending on circumstances including applicant skills and qualifications, degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission. Benefits Employees receive comprehensive benefits including medical, dental, vision, short‑ and long‑term disability, basic life insurance, paid parental leave, 401(k) plan, 80 hours of vacation, 40 floating holidays, paid sick time, and six paid holidays each year. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities Vestis® is an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Reasonable Accommodations and the Online Application Process Consistent with Vestis and Canadian Linen’s commitment, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call View phone number on click.appcast.io or email View email address on click.appcast.io. This phone number is to be used solely to request an accommodation with respect to the online application process; calls for any other reason will not be returned. #J-18808-Ljbffr