A/V Lead Technician

A/V Lead TechnicianFull time Two Folsom, San Francisco, CA, US 94105The A/V Lead Technician is responsible for delivering reliable, high-quality audio-visual support across our events and other high-profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including event support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.Event and Meeting SupportExperience supporting live in-person and broadcast events, operating professional presentation hardware (video switchers, audio mixers, PTZ camera control).Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech.Experience supporting C-Suite level executives, working comfortably to provide audio/mic supportConferencing & Room SupportProvide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologiesTroubleshoot and resolve incidents across devices, DSPs, CPU's, cameras, microphones, and displays.Perform fleet-wide room certification and readiness checks.Maintaining conference room systems, ensuring firmware and software currency is updated.Frequent conference room testing and functionality checks.Incident Response, Ticketing & Service ManagementManage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.Who You AreRequired: 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on event support or equivalent experience.Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems.Demonstrated ability to communicate clearly and professionally with customers and senior stakeholders, including C-suite executives, and to adapt communication to different audiences.Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals.Strong documentation and communication skills.Preferred: Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.Experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)Able to take initiative, seek out information, and work effectively both independently and collaboratively. Comfortable managing changing priorities and communicating closely with colleagues in a deadline-driven environment.Hourly Range: $78,500.00 - $98,100.00 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.Benefits at Gap Inc.Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.One of the most competitive Paid Time Off plans in the industry.*Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*Employee stock purchase plan.*Medical, dental, vision and life insurance.*See more of the benefits we offer.*For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.