Systems Specialist

Job Description

Job Description

Description: Systems Specialist What we are: Fun, fast-paced, client-focused, people-centric, inviting, flexible, and rapidly growing. What we are not: Overly structured, uncompromising, disengaged, or disconnected.
We are seeking a skilled and service-oriented System Specialist to join our team and represent Waites at customer sites across the U.S. and abroad. This is a project-based role that requires a strong technical foundation, a professional presence, and a passion for delivering outstanding customer experiences. As the primary onsite expert, you’ll be responsible for installing and configuring Waites equipment and networking hardware on industrial machinery, ensuring each system is optimized for performance. You’ll also provide general support and troubleshooting while upholding the highest standards of safety and professionalism. This role involves frequent travel, including trips of up to three weeks at a time. The work we do is categorically awesome, and we are seeking the right fit based on experience and culture. If you are excited about cutting-edge technology, thrive in the field, and want to be part of a team that takes pride in doing great work – safely, efficiently, and with purpose, this role might be a good fit for you!
Company Description We are a leading provider of wireless, mesh-networked, "Internet of Things" (IoT) sensors for industrial environments. Our cost-effective, plug-and-play products empower plants of all sizes to conduct predictive and preventative maintenance on mission-critical and secondary equipment in order to maximize uptime. (I.e. We help with things like getting your Prime packages to you faster!)

Reports to: Manager of Installation Services

Location: United States - must reside near airport (ideally international hub)

Travel: 100% travel required

Work Authorization: Must be authorized to work in the U.S.

**Sponsorship is not available at this time**

Exemption Status: Exempt

Job Description

This position will give you the opportunity to:

• Install Waites equipment on a number of different types of machines
• Ensure that each sensor is installed correctly, all cables are managed correctly, and the system is up and working properly
• Network equipment setup (gateways, repeaters, splitters, etc.)
• Troubleshooting all sensors
• Identify actual or potential product deficiencies in network
• Investigate and troubleshoot customer issues relative to network
• Generate reports for damaged/defective equipment with reasons why
• Responsible for shipping supplies
• Responsible for providing network support via site visits
• Create and maintain technical libraries necessary to support Waites and/or client’s network
• Provide network training to POC on the operation and maintenance of systems
• Assist in documenting network issues and warranty claims
• Provide network health checks and submit EOD/EOI reports
• Provide technical assistance to installation technicians
• Mentor/train staff on technical aspects of Waites network systems
• Interact with internal cross-functional departments such as engineering, customer success and sales for customer escalations
• Identify and promote any customer sales opportunities to the appropriate sales team
• Follow all Waites policies, procedures and protocols
• Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures
• Must be able to perform the role of an installation technician
• May be asked to assist with installation technician work during site visits and when not on an assignment
• Additional responsibilities as assigned/needed/required

Qualifications & Requirements:

• HS Diploma or equivalent - Bachelor’s Degree Preferred
• Attention to detail
• Travel 100% of the time - Domestic & International
• Proficient with Google Suite
• Installation Technician experience
• Excellent verbal and written communication skills
• Dependable, self-motivated, positive attitude, teamwork mentality
• Excellent organization, management and customer service skills
• Ability to prioritize and multi-task within a fast-paced environment
• Must be available to work 40 hours/week, including days, nights, weekends, and holidays
• Ability to learn new software or apps quickly and implement
• Must be 21 years of age and have a valid drivers license
• You have a working knowledge of safety standards and regulations.
• You possess job-related certifications-OSHA 10, MSHA, Fall Protection, Working at Heights, lift certified, First Aid, and client required certifications
• Experience with low voltage machinery
• Experience with electrical components related to industrial machinery

Working Conditions:

• Walk, use hands to handle or operate tools, and reach with arms
• Climb ladders and stairs, as well as crawl and kneel as needed
• Sit, talk, listen, observe, read, write, and type effectively
• Lift and move up to 50 pounds unassisted
• Perform work on-site in industrial, commercial, and residential environments

Culture Fit Requirements:

• High intellect and strong analytical skills
• Innovative and driven to constantly improve
• Non-bureaucratic, flexible, and able to thrive in a fast-moving environment
• Positive energy and attitude towards people and problem-solving
• Demonstrates a balance of humility, strong work ethic, and interpersonal savvy ("Humble, Hungry, and Smart") in approach to teamwork and problem-solving.
• A genuine human.
• Demonstrates a “Can Do” mentality.

Why Waites?

At Waites, we offer an attractive base salary with a strong history of profit sharing. We are intensely customer-focused, with a culture that encourages hard work, fun, and mutual success. As we continue to grow, there will be many opportunities for professional advancement and development. If you are a talented installation professional looking for an exciting new challenge, please apply!

WST is an Equal Opportunity Employer.