Lead Team Member

Job Description

Job Description

Position Summary:The Lead Team Member (LTM) is responsible for overseeing daily cafe operations and delivering an exceptional guest experience in a juice and smoothie environment. As the on-site leader, the LTM serves as the primary point of contact and operational manager during assigned shifts and in the absence of the Owners. This role provides leadership to front-of-house staff, supports back-of-house operations, ensures high standards of customer service, product quality, cleanliness, and operational efficiency, and promotes a positive, collaborative work environment while upholding the café's mission, values, and brand standards.Essential Duties:Serve as the primary on-site leader and point of contact during assigned shifts and in the absence of the Owners, ensuring smooth and efficient café operations.Oversee and coordinate daily front-of-house operations to ensure efficient, consistent, and high-quality service.Supervise, support, and provide direction to team members while fostering accountability, teamwork, and professional conduct.Assist with staff scheduling, onboarding, training, coaching, and performance feedback to support employee development and operational success.Deliver and uphold exceptional guest service standards to promote customer satisfaction and loyalty.Warmly acknowledge every customer with a genuine smile, enthusiastic greeting, and welcoming demeanor upon entering the cafe.Lead by example by modeling the Owners' customer service expectations and ensuring team members consistently provide courteous, friendly, and professional service.Address guest questions, concerns, and service issues promptly, professionally, and with sound judgment.Monitor product quality, food presentation, and inventory levels, including supplies and sanitation materials.Ensure compliance with all food safety, sanitation, health, and workplace safety standards.Enforce established policies, procedures, and operational standards to support consistency and accountability.Reconcile and balance daily cash drawers and ensure accurate cash-handling procedures.Monitor operational practices to minimize waste and support cost-effective operations.Represent the café professionally within the community and contribute to initiatives that strengthen the brand and customer relationships.Support back-of-house operations and perform other duties as assigned to maintain overall café efficiency.Minimum Qualifications:High school diploma or equivalent.One year of experience as a Restaurant Manager, Kitchen Shift Supervisor, or in a similar leadership role within a restaurant, kitchen, or food service environment.One year of experience delivering and overseeing high-quality customer service.Key Competencies & Skills:Demonstrated leadership with the ability to build, develop, and motivate high-performing teams.Strong communication and interpersonal skills, with the ability to engage effectively with guests and staff.Customer-focused approach with a commitment to delivering consistent service excellence.Sound judgment and effective problem-solving abilities.Comprehensive knowledge of food and beverage offerings, including the ability to clearly communicate ingredients and menu details.Knowledge of kitchen health, sanitation, and safety standards, including the safe use of equipment and utensils.Strong organizational skills and attention to detail.Ability to manage competing priorities in a paced environment while maintaining professionalism and a positive team culture.Capacity to work both independently and collaboratively.Physical ability to stand for extended periods and lift up to 20 pounds.Demonstrated reliability, including consistent attendance and punctuality.Customer Service Leadership: Demonstrates a passion for delivering exceptional customer service by creating a welcoming atmosphere, setting the standard for positive customer interactions, and coaching team members to consistently uphold the cafe's customer service expectations and the owners' vision for hospitality.