Night Dispatcher/ Shift Supervisor

Job Description

Job Description

Description:

We are looking for a quality Dispatcher to join our growing team. An ideal candidate is someone who can multi-task, thinks outside the box and is a problem solver. Someone who communicates well in a team environment, and has excellent customer service skills in person and over the phone. This role is critical to the success of the company and the right candidate must be reliable.

Essential Duties and Responsibilities include:

• Ensure exceptional customer service
• Answer incoming calls from customers / police departments
• Using dispatch software to dispatch trucks to assist customers
• Documenting conversations
• Helping drivers troubleshoot problems before escalating to management
• Assist in Assessing the safety of roadside situations
• Ensuring all call information, notes, pricing, and customer information is entered into dispatching software accurately
• Ensuring customers and drivers receive timely and accurate responses
• All other duties as assigned by Supervisor

Requirements:

• 1 Year experience in customer service preferred
• 1 year experience with dispatching preferred but not required
• Extremely organized and detailed oriented
• Dispatch Software experience preferred but not required
• Ability to work in office Sunday- Thursday Nights 7pm- 7am
• Must be reliable and punctual

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use hands to fingers, reach, walk, sit for long periods of time, talk and hear.

Offers of employment are contingent upon the results of successfully passing a background screening including a criminal background check, a review of motor vehicle records, social security screening, and a drug and alcohol test as required by law.

Compensation is hourly & based on experience