Project Manager, IT

The IT Program Manager will be responsible for working across multiple groups, towers, and geographies to successful deliver business value. This individual will need to have excellent communication skills, determination, and perseverance to be successful.


The IT Program Manager will manage a set of projects as well as participate in short- and long-term strategy planning. The IT Program Manager will work closely with Operations Teams, Application Teams, and Business units to ensure proper execution of project and program plans.


The position requires broad experience across many core IT technologies and services, from network and infrastructure to ServiceNow to monitoring and management functions.


Job Responsibilities:
• Execution of Real Estate projects from IT perspective - collaboration with Network, Security, site support, UCs and network vendors and work with BU for project delivery
• Basic understanding of Network, Firewalls, Site Support activities to support Real Estate project manager to execute IT deliverables
• Applies project management disciplines and experience, develops plans to include project definitions, scope, business requirements, cost, completion dates, resource allocation, and quality/reliability for a group of projects in 1 or more complex programs
• Actively partners with IT teams to ensure appropriate processes and templates are utilized for project and program success
• Accountable for establishing and managing multiple project deliverables, communicating project and program vision and ensuring IT resources are aligned properly
• Maintains the project budget schedules, and manages resource levels to achieve project success
• Utilize both agile and waterfall methodologies, driving technical and functional teams to complete critical path business requirements in a timely fashion
• Develops and implements corrective action plans when deviations from budgets and/or schedules are evident
• Develops and manages short- and long-term program roadmaps
• Prioritizes work on projects and programs based on business need and IT capability
• Drives expectation setting and leadership management within IT and the business
• Drive and assist with the development of business cases
• Engage with key business stakeholders to understand their needs, document requirements, and perform business analysis
• Facilitates vendor selection process and manages vendor relationships
• Maintains a high level of organization and planning while communicating with stakeholders to reach timelines and maintain customer satisfaction
• Regularly identifies risks and communicates project health to senior leadership
• Identifies and directs changes through appropriate review and approval mechanisms.
• Resolves most conflicts between timeline, budget, and scope independently, but intuitively escalates complex issues to Portfolio management
• Looks for process definition and improvement opportunities and leads others in adhering to existing IT processes and contributing to their improvement
• Demonstrates flexibility and resilience in response to changing or ambiguous work situations


Qualifications
• Minimum of ten (10) years of IT experience.
• Experience in GIS (IT expertise) for Real Estate projects - Network, Security/Firewall, MS teams set up etc.
• Project Management Certification preferred but not required (PMP)
• 5+ years' experience in successfully leading and managing across diverse projects and programs
• Technical experience is required; SDLC, Agile & Scrum methodology experience required
• Strong cross-group collaboration skills and experience working across multiple teams both within the division and across the company
• Excellent interpersonal, human relations, written, verbal and listening communication skills
• Ability to assist in creating project roadmaps
• Experience with working with MS Project, O365, Visio, Excel, PowerPoint, Smartsheet, Jira