Security Captain

Security Team Leader

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

What You Get To Do:

You will lead the entire Security Team through daily operation of the park on both Operating and Non-Operating hours to ensure a safe atmosphere for our employees and guests. This position will balance Security/Law Enforcement practices with that of Safety including Medical Response procedures, Fire Prevention, and Incident Management. You will:

• Lead all Security team in daily operations and special events
• Provide a level of consistent supervisory coverage in rotation with the leadership team.
• Responsible for development and performance management of Security team and adherence to department safety initiatives.
• Develop and implement all security training programs.
• Ensure all uniformed security officers adhere to all park policies and procedures with safe keeping of guests, employees, animal collection and company assets.
• Review and evaluate daily security activities and ensure proper and timely documentation and retention of all related records and reports
• Document and disseminate critical information in a timely manner.
• Develop and maintain partnership and communication with all levels of outside law enforcement to include- local, federal, state law enforcement, judicial system and other security departments within the organization.
• Promote a safe environment for guests, ambassadors and company property.
• Respond to significant incidents that occur during the shift and provide guidance and leadership necessary to ensure the needs of guests and employees are met to the high standards of the organization including verbal and physical disputes, disorderly behavior, unauthorized entry, theft, lost children and lost articles.
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests.
• Perform other duties as assigned.

What It Takes To Succeed:

• College degree or equivalent military, law enforcement or security experience required.
• Three (3) years supervisory/management experience in Security, Law Enforcement, Military or related field.
• Experience in Loss Prevention, training, investigative procedures and court system preferred.
• Valid State Driver's License with driving record that meets requirements of the organizations driving policy.
• Must have or become CPR/AED and First Aid certified; State license(s) and applicable certification(s) required.
• Must complete OC Spray and Handcuff training and obtain a certification through a class provided by the park.
• Possess ability to define problems, collect accurate data, establish facts, and draw valid conclusions.
• Lethal Weapons Training strongly preferred.
• Must have excellent written and verbal communication skills as well as interpersonal skills.
• Must have strong organizational skills and the ability to motivate people.
• Must have comprehensive knowledge of applicable local, state and federal ordinances as it applies to security and law enforcement.
• Must have experience in conducting training on security policies and procedures; general understanding of common safety requirement.
• Must have experience in loss prevention and investigative procedures.
• Must be ability to work rotating shifts including weekends and holidays.
• Must possess basic computer skills
• Must not have received discipline during the previous 12 months resulting in suspension or final counseling

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!