District Manager

Brief Description As a Cricket Wireless Manager, your goals are to ensure the store delivers excellent customer experience, exceed sales metrics, manage and protect company assets, and increase profitability while developing your team to be best in class. Responsibilities Bi‑weekly meeting (normally Tuesdays or Thursdays) with Cricket representatives. Monthly meeting at the AT&T Tower and Poydras with Cricket directives. Planning and development of monthly events (small events like ACP activation in the East, or big events like Essence Fest, basketball tournaments, galas, etc.). Manage the sales representatives’ team, supervisors, and store managers. Adjust and adhere to a daily schedule for shift personnel to ensure optimal efficiency. Resolve customer complaints/issues if they have escalated. Train the team. Set sales goals per store. Set store metrics and guide to accomplish the goal. Motivate the team. Monitor phones and accessories inventory. Place accessories and phones orders from vendors as needed. Anticipate the need to be fully stocked according to the month and promotions that are being offered. Ensure the company as a whole reaches the required ACPs set by Cricket Wireless. Create events for the slow season. Ensure the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge. Develop, challenge, and motivate store team members and inspire them to lead their individual results. Create an environment where employees are empowered to deliver unique customer service solutions aligned with company goals. Other tasks as needed. Operations Deliver presentations to store staff on new products, equipment, and store layouts. Study, plan, and approve new locations for expansion. Adhere to all policies, as outlined in the Handbook, SOPs, and other company communications. Adhere to all paperwork procedures, as outlined in the Handbook. Finish all training courses and ensure the team completes them as well (new courses appear every few weeks). Check the hub every morning for changes in prices and promotions. Master all required systems (RQ, Aktivate, Compass, Whiteboard, etc.). Regularly check sales paperwork for discrepancies/errors. Follow all cash depositing procedures and accept full responsibility for all deficiencies caused by your error or negligence. Protect and maintain company assets. Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with company restrictions on quantity and type of devices customers may purchase. When opening or closing a store, complete accurate and timely checklists with zero errors. Immediately communicate any inventory deficiency to your District Manager for review. Safeguard all codes and passwords (e.g., RQ, carrier logins, email, security). Maintain store appearance. Complete all required training within the timeline established by management. Take personal responsibility for all problems within your control. #J-18808-Ljbffr