Customer Service Representative / HVAC Dispatcher
Genes Refrigeration
Job Description
Job Description
Gene's is seeking a friendly, organized Customer Service Representative to support our HVAC service team. You’ll answer customer calls, schedule appointments, coordinate with technicians, and help keep daily operations running smoothly.
Responsibilities
- Answer incoming calls and respond to customer questions professionally.
- Schedule service calls, maintenance visits, and estimate appointments.
- Dispatch technicians based on availability, location, and job urgency.
- Keep customers informed about appointment times and scheduling changes.
- Maintain accurate customer records and service details.
- Follow up on service visits, outstanding estimates, and maintenance reminders.
- Process payments and assist with invoices.
- Explain maintenance plans and available services.
- Communicate with technicians and management throughout the day.
Qualifications
- Strong phone etiquette and customer service skills.
- Ability to stay organized and manage multiple priorities.
- Clear verbal and written communication.
- Comfortable using computers and learning scheduling software.
- Dependable attendance and attention to detail.
- Customer service or dispatching experience preferred.
- HVAC or home service industry experience is a plus.
Vacancy posted 9 days ago
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