Telemarketing Manager

About SignaPay Southeast

SignaPay Southeast delivers innovative payment processing and merchant services solutions that help businesses grow. We pride ourselves on exceptional customer support, reliable technology, and a culture built on integrity, collaboration, and customer‑centric service. As we expand, we’re seeking strong leaders who can elevate our outreach and sales performance.

About the Role

We are looking for an experienced and motivated Telemarketing Manager to lead our outbound calling team and support our merchant‑services sales operations. This role oversees daily telemarketing activities, coaches representatives, drives lead‑generation performance, and ensures high‑quality customer interactions.

Ideal candidates have experience in telemarketing management, call center leadership, inside sales, outbound sales, lead‑generation team supervision and employee retention.

Key Responsibilities

Lead, coach, and motivate a team of telemarketing representatives to achieve daily, weekly, and monthly performance goals.

Oversee outbound calling operations, ensuring consistent, high‑quality outreach to prospects and existing merchants.

Manage inbound inquiry workflows, ensuring timely follow‑up and accurate lead qualification.

Monitor call performance, conversion rates, and CRM accuracy to optimize team productivity.

Train staff on scripts, objection handling, product knowledge, and customer‑focused communication.

Collaborate with the sales team to ensure qualified leads are properly routed and followed through.

Analyze call metrics and develop strategies to improve outreach effectiveness and lead‑generation results.

Ensure compliance with company policies, industry regulations, and telemarketing best practices.

Qualifications

• Proven experience as a Telemarketing Manager, Call Center Supervisor, Sales Team Lead, or similar leadership role.
• Strong understanding of outbound calling, lead generation, and sales conversion strategies.
• Excellent verbal communication skills with the ability to coach others in persuasive, confident phone interactions.
• Demonstrated ability to manage high‑volume call environments and meet performance targets.
• Skilled in training, mentoring, and developing telemarketing staff.
• Strong organizational and time‑management abilities.
• Experience using CRM systems and call‑tracking tools.
• Ability to analyze performance metrics and implement improvement plans.
• Professional, positive leadership style with a focus on teamwork and accountability.
• Resilience and adaptability in a fast‑paced, sales‑driven environment.

Compensation

Competitive pay (Negotiable) + Uncapped COMMISSION + Performance Bonuses AND weekly pay, Monday - Friday (9AM - 4PM no weekends), on‑site role in Goose Creek, SC

Equal Opportunity Statement

SignaPay is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees.