Field Service Engineer

Job Description

Summary: Under the direction of the Service Coordinator, the Field Service Technician travels to customer sites to install, start up, troubleshoot, or repair industrial ovens. When not on customer service visits, the Field Service Technician will perform various job functions within the facilities.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Promote and provide a “World Class Customer Experience” when interacting and working with customers, visitors, fellow colleagues, potential employees, business partners, sales representatives, and vendors.
• 80-90 percent travel to customer sites to install and start up industrial ovens and oven systems.
• 80-90 percent travel to customer sites to troubleshoot and repair industrial ovens and oven systems.
• Operating the following company or customer equipment: service vans, fork trucks, scissor lifts and overhead cranes.
• Read technical drawings, reports, and work instructions.
• Conduct uniformity testing on industrial ovens.
• Perform electrical troubleshooting.
• Perform gas, water, and air troubleshooting.
• Perform Program Logic Control (PLC), operator interface, communication, and frequency drive programming and debugging.
• Perform mechanical assembly, working with a variety of mild steel, stainless steel, structural angle, channel, and tubing.
• Set up, fit, and position weldments, having a number of parts. Welding experience is desired.
• Develop working relationships with other departments to address and resolve issues.
• Participate in cross functional teams to address and resolve manufacturing, design, and quality problems, and to ensure the continuous improvement of processes and methods.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Degree or equivalent required; three to five years of related experience desired
• Valid Driver's License required
• Knowledge of temperature control system, start up, and debugging processes
• Experience with Program Logic Controls (PLC), operator interface, communications, and frequency programming and debugging processes.
• Lean Manufacturing experience a plus