Member Engagement Lead

YMCA Membership Coordinator

If you enjoy being the first person to welcome someone and make them feel at home. If you thrive in a fast-pace, multi-tasking role, balanced with down-time to creatively discern how to improve the day-to-day flow of business, then you are just who we are looking to hire at the YMCA!

The YMCA of Columbia-Willamette is a mission driven organization, which seeks individuals who are enthusiastic and passionate about our mission and vision. We do this by putting the Christian principles of love, respect, honesty, responsibility and service into practice.

Why Should You Apply?

• Free Household Gym Membership
• Free Group Fitness Classes
• Free Pool Access
• Free Hydro-Massage (for those over 18)
• Program Discounts
• Paid Sick Leave
• Tuition Reimbursement Opportunities
• Opportunities for Growth/Leadership
• Build your Resume
• Engage with your community
• Flexible working hours (part time - 29 hrs/week)

Objective:

To provide excellent customer service in a professional and knowledgeable manner while improving the lives of members through healthy living, youth development and social responsibility. Individual will be working in a fast paced, friendly environment where one builds relationships with staff, guests and members from children to seniors.

Job Responsibilities:

Under the direction of the Membership Coordinator. This position is responsible for all duties in the Membership Department, as well as manager on duty (MOD) role for the facility. Assist members with the development of their experiences and engagement at the branch. This is a in person, highly visible role designed to maximize member interaction both at the membership desk and wellness area. Create a warm and welcoming environment for members and program participants. Duties include, but are not limited to, greeting all persons who enter the facility and referring/directing those to the proper department, acting as cashier, answering phones, giving tours, assist in membership recruitment and retention efforts of the Membership Department, administrative tasks, registering members into programs and memberships. Communicate between departments and report issues to the appropriate person, while keeping team informed of what is happening as manager on duty. Handle member complaints and apply effective problem-solving to reach a positive outcome for continuation of operations.

Minimum Qualifications:

· 2+ years customer service experience

· High School diploma or its equivalent

· Hours of Availability, Monday-Thursday 5 AM to 9 PM; Friday 5 AM to 8 PM; Saturday 7 AM to 5 PM; Sunday 12 to 4 PM; weekend availability is mandatory.

Key Results:

1. Demonstrates in word and action the Y's Christian principles of love, honesty, respect, responsibility and service and a commitment to the Y's vision and mission.

2. Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work.

3. Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.

4. Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and cultural competence.

5. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.

6. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

7. Assesses, minimizes and prevents risk, practices consideration for the safety of others, adheres to Association standards of proper notification of incidents and care of the work environment and equipment, identifies and responds to circumstances appropriately.

8. Meets attendance expectations, follows Association procedures for requesting and documenting absences, is punctual, reliable, and adaptable, takes initiative, and accepts responsibility.

9. Demonstrates effective interpersonal skills, perceives, understands and manages interactions appropriately, is accountable for own actions, capitalizes on learning opportunities, and is open to performance feedback and coaching.

10. Demonstrates compliance in the following areas: Collaboration, employee paperwork, performance evaluations, personnel policies, and procedures i.e. dress code, code of conduct. Attends mandatory trainings and meetings, acquires and maintains required certifications for current position.

11. Relationships – Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work.

12. Functional Expertise – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.