Back Office Manager (Pediatrics)

Back Office Manager – Open Door Community Health Centers The Back Office Manager is responsible for the smooth flow of daily operations, including the implementation and compliance with policies, protocols, and workflows. The Manager serves as a resource to clinic teams and staff, participates in planning and training sessions, and conducts periodic evaluations. ESSENTIAL DUTIES AND RESPONSIBILITIES Participates as a member of the clinic’s Management Team to ensure efficient daily operations of the clinical support staff. Develops and coordinates schedules for all clinical support staff, including provider needs, consistent assignments, PTO requests, callouts, and expected and unexpected coverage needs. Ensures orientation, training, and review of all new hires and other staff to promote teamwork and collegiality while promoting competency, efficiency, and accessibility. Monitors staff performance, documents achievements and areas for improvement, conducts periodic evaluations; raises concerns with Management Team as appropriate. Monitors services and facilities to assure safety and compliance with applicable laws and standards. Participates in the hiring process in collaboration with Health Center Management Team. Participates in Quality Improvement and other clinic/corporate initiatives. Reviews productivity, Quality Improvement and other benchmark reports and develops expectations and enhances in collaboration with staff and management. Ensures currency of continuing education, in-service, mandatory and optional educational programs for self and support staff. Assists providers with patient care as a Medical Assistant (MA) within the clinical setting as needed; is not permanently assigned to a provider and not included in MA staffing ratio. Other duties and responsibilities as designated by supervisor. QUALIFICATIONS AND EXPECTATIONS Strong interpersonal skills and ability to establish constructive professional working relationships among a diverse workforce. Knowledge of health care delivery and management. Ability to identify and handle difficult, emotional, or confrontational situations in a calm, consistent and equitable manner. Ability to manage and motivate others in a team environment and delegate appropriately. Ability to read, analyze and present basic and complex documents, interpret instructions and guidance, and respond to questions about such materials. Ability to prepare routine reports and correspondence. Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among coworkers, public, private, and professional groups. Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR). Adherence to ODCHC policies and protocols. EDUCATION AND EXPERIENCE High School Diploma or GED required; advanced degree or certification preferred. Prior experience of at least two years in a similar or related position in a community health center or other medical environment. CERTIFICATES, LICENSES, REGISTRATIONS Certified Medical Assistant or Licensed Vocational Nurse. Injection certification. CPR certification. Venipuncture or dermal stick certification. SUPERVISORY RESPONSIBILITIES The Back Office Manager has development and supervisory responsibilities for Medical Assistants working in the care teams. SUPERVISION AND SUPPORT The Back Office Manager participates as part of the Clinic Management Team, reporting directly to the Administrative Site Director; extensive collaboration with other clinic staff and managers is expected. PHYSICAL REQUIREMENTS Ability to communicate via telephone, video, and/or in-person. Ability to read documents, computer screens, forms. Ability to remain stationary for extended periods. Ability to lift, carry, or otherwise move up to 25 pounds. Ability to use keyboard and view computer screens for extended periods. Ability to travel locally and long-distance as needed. Ability to move around offices and clinics as needed. COMPENSATION Compensation Range: $78,000.00 – $90,074.40. LANGUAGE REQUIREMENTS Hmong and Spanish speakers who successfully pass a language exam will receive a minimum of .75 cents added to their wage. EEO AND E-VERIFY Open Door Community Health Centers participates in the E-Verify program. This means we use E-Verify to confirm the employment eligibility of all newly hired employees by electronically verifying information from their Form I-9 with the Social Security Administration and the Department of Homeland Security. Participation in E-Verify is voluntary for our organization, but we are committed to maintaining a legal and compliant workforce. Notice of Non-Discrimination: Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b. #J-18808-Ljbffr Open Door Community Health Centers