ServiceNow Technical Transformation Senior Manager

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

As a Senior Manager, Technical Transformation on the ServiceNow Offering team, you will be responsible for...

• Leading business development and sales pursuits for large, complex ServiceNow transformation programs, from opportunity identification through close
• Advising client executives on ServiceNow strategy and enterprise service management as a trusted advisor, using these conversations to build pipeline and expand relationships
• Driving growth of ServiceNow programs within SLHE accounts through account planning, relationship management, and identification of follow-on opportunities
• Shaping and leading proposals, win strategies, competitive positioning, pricing approaches, and teaming arrangements for ServiceNow opportunities
• Translating client priorities into compelling ServiceNow value propositions and solution narratives that win new business and expand existing accounts
• Building and maintaining executive-level client relationships that support sole-source positioning, early opportunity shaping, and long-term account growth
• Building and maintaining relationships across all levels of ServiceNow that would favorable position our organization as a preferred SI in this sector

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required :

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 15+ years of experience in enterprise technology sales, business development, alliances, or account management
• 10+ years of experience owning revenue targets, pipeline growth, forecasting, or P&L responsibility
• 5+ years of experience selling ServiceNow platform solutions, including shaping multi-year roadmaps and target-state visions for clients
• 5+ years of experience selling into federal, state, local, or higher education clients
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience taking market offerings from strategy through commercialization and go-to-market execution
• ServiceNow sales-relevant certifications (e.g., Certified System Administrator, CMA) or relationship-building credentials such as ITIL 4 Foundation