User Support Analyst
Civicworks
The User Support Analyst provides technical assistance to users in the Arkansas Department of Finance and Administration, identifying and resolving software, hardware, and network issues. The role focuses on delivering excellent customer service, documenting issues through helpdesk software, and collaborating with IT staff to resolve recurring technical problems. Analysts work under a supervisor and may handle more complex support issues. Key qualifications: High school diploma or equivalent; associate's degree in IT or related field preferred One year of experience in technical support role with hands-on troubleshooting and customer interaction Knowledge of Microsoft Windows OS, Office 365, and Active Directory Knowledge of basic networking principles (IP addresses, DNS, VPN, Wi‑Fi troubleshooting) Skilled in diagnosing and resolving technical problems efficiently and providing excellent customer service #J-18808-Ljbffr Civicworks
Vacancy posted 4 days ago
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