REMOTE - Call Center Representative (CSR) - Contract

Job Description

Join Our Team as a fully remote Call Center Representative...and Make a Difference in Healthcare Access!

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Are you passionate about helping others and providing exceptional customer service? We are seeking dedicated Call Center Representatives. In this vital role, you’ll serve as a frontline advocate, assisting consumers through inbound and outbound calls, guiding them through health coverage applications, and ensuring they receive the support they need in a timely, respectful manner. If you're looking to be part of a dynamic team committed to making healthcare more accessible, this is the opportunity for you!

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What You’ll Bring to the Table:

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• High School diploma or equivalent
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• Relevant experience in healthcare, call centers, or case work
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• Proficiency in Microsoft Office (Word and Excel)
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• Experience working effectively with diverse populations, including culturally and linguistically disadvantaged groups
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• Ability to navigate and efficiently use CRM and DC systems
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• Excellent organizational, interpersonal, written, and verbal communication skills
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• Strong problem-solving and critical thinking abilities
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• Comfort working in a fast-paced environment
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Nice to Have Skills:

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• Prior experience in health insurance or benefits enrollment
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• Knowledge of healthcare policy and program procedures
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• Familiarity with remote working tools like Microsoft Teams
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Preferred Education and Experience:

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• High school diploma or equivalent
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• Healthcare or call center experience preferred but not required
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Other Requirements:

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• Ability to work remotely with a minimum internet speed of 300 Mbps
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• Willingness to respond promptly to emails, calls, and messages during work hours
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• Physical ability to sit for prolonged periods at a desk working on a computer
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