Customer Care Representative

Description Make a Difference—One Conversation at a Time At State Bank of Southern Utah, our Customer Care team is more than a call center—it’s a place where relationships are built, problems are solved, and customers feel genuinely cared for. If you’re someone who loves helping others, enjoys problem-solving, and wants to be part of a team that prioritizes people over metrics, this could be the perfect fit for you. Fluency in Spanish is highly preferred. This is an on‑site role, not a remote work opportunity. Why You’ll Love This Role Focus on meaningful conversations—not call quotas. We value quality customer care over rigid call‑time metrics. A supportive, team‑centered environment. Work alongside a collaborative group of Customer Care Representatives in a structured, comfortable workspace. Tools for your comfort and productivity. Spacious cubicles and optional standing desk risers help you work your way. Real impact every day. You’ll help customers solve problems, improve their financial experiences, and feel confident in their banking. What You’ll Do As a Customer Care Representative, you’ll be the voice of the bank—helping customers navigate their financial needs with confidence. Answer inbound customer calls, chats, and emails efficiently and professionally. Resolve account questions and issues—often in the first interaction. Assist with transactions and service requests, including: Funds transfers and stop payments. Debit/ATM card support. Account inquiries and transactions. Online and mobile banking support. Research and resolve electronic funds transfer issues, including Reg E disputes. Follow up with customers to ensure full resolution. Identify opportunities to recommend helpful products and services. Build trust by delivering thoughtful, empathetic support in every interaction. What You Bring A passion for helping people and creating positive experiences. Strong communication and active listening skills. Confidence in problem solving and critical thinking. Ability to learn and apply banking product knowledge. Intermediate computer skills. Required High school diploma (or equivalent). 2+ years of related customer service experience. Availability to work assigned shifts, including rotating Saturdays. Ability to pass a credit and background check. Preferred Spanish fluency. Call center or financial institution experience. What Success Looks Like Customers feel heard, supported, and valued after every interaction. Issues are resolved efficiently with minimal escalation. Confidently navigate banking systems and processes. Contribute to a positive, collaborative team culture. Our Core Values Make a Difference – Be proactive, caring, and solution‑oriented. Relationships Matter – Build meaningful connections with customers and teammates. Live with Integrity – Do the right thing, every time. Love What We Do – Show up with energy and a growth mindset. Share Positivity – Lift others and create a supportive environment. Schedule & Work Environment On‑site role at our Customer Care contact center (Cedar City South Interchange branch). Full‑time schedule: Monday–Friday: 11:00 AM – 8:00 PM. Rotating Saturdays: 8:00 AM – 2:00 PM, 9:00 AM – 3:00 PM, or 2:00 PM – 8:00 PM. This is not a teller role—you’ll work in a dedicated phone‑based service environment. Benefits That Support You Medical Insurance + HSA. Dental & Vision Insurance. Life, AD&D, and Long‑Term Disability Insurance. Supplemental coverage options. 401(k) with employer match. Annual Incentive Program. Paid Time Off (accrues every pay period). Up to 12 paid holidays per year. Childcare reimbursement. Ready to Make an Impact? Join a team that values you, supports your growth, and empowers you to make a real difference every day. Apply today and start building meaningful customer relationships with State Bank of Southern Utah. #J-18808-Ljbffr