Dispatcher

Responsibilities This role is responsible for providing superior customer service support to Transportation Providers by addressing inquiries, resolving concerns, and ensuring accurate documentation. The individual will assist in scheduling, modifying, or canceling transportation reservations and escalating unresolved issues to the appropriate departments. This position plays a critical role in ensuring high-quality service delivery to both internal and external stakeholders. Assists Transportation Providers with transportation-related questions and concerns. Manages scheduling tasks, including modifying and canceling reservations per provider requests. Documents and investigates complaints or incidents, ensuring detailed records are maintained. Responds to provider concerns and refers unresolved grievances for further review. Ensures accurate entry of trip-related data. Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips. Answers the Transportation Provider call line with professionalism and courtesy. Participates in required meetings and other assigned duties or projects. Qualifications High School Diploma or General Education Degree (GED) required. Zero (0) plus years of experience, or equivalent combination of education and/or experience. Strong verbal and written communication skills, with a customer-focused demeanor. Excellent active listening and interpersonal skills. Basic computer proficiency, including Microsoft Word, Excel, and Outlook. Ability to work independently and collaboratively within a team. Composure under pressure, maintaining professionalism during high call volumes. Detail-oriented with excellent organizational skills. Positive attitude and passion for delivering exceptional customer experiences. Ability to quickly learn new systems and follow complex instructions. Demonstrated accuracy in data entry. Salary Salary: $14.23 - $17.50/hr Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs. Benefits Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Posting and Application Information Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. About Modivcare We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes. Equal Opportunity and Diversity Modivcare is an Equal Opportunity Employer. EEO is The Law. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. #J-18808-Ljbffr