Patient Access Scheduling Agent - Partially Remote, M-F 9:00-5:30

Patient Access Scheduling Agent - Partially Remote, M-F 9:00-5:30 Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 Schedule Details: Monday through Friday, 9:00-5:30 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5492 Patient Access Center Union: SHARE (State Healthcare and Research Employees) Signing bonus may be available; eligibility will be confirmed by the Recruitment Team during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver -- regardless of title or responsibilities. Exceptional patient care, academic excellence, and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, a place where you can build the career you deserve. The Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Agent performs a variety of complex scheduling activities to ensure patients receive the care they need by providing exceptional patient service. Major Responsibilities Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists. As part of the appointment scheduling process, secures the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information, and collects patient liabilities prior to or on the date of service as appropriate. Based upon appointment visit type, secures medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care. Schedules in‑office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place. Position Qualifications License/Certification/Education Required: High school diploma. Preferred: Associate's degree in business or healthcare‑related field. Experience/Skills Required: English speaking, reading and writing skills. Strong intrapersonal and communication skills. Preferred: Previous scheduling and/or phone customer services experience. Previous experience in a health care organization. Bilingual speaking, reading, and writing skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . We will make every effort to respond to your request for disability assistance as soon as possible. #J-18808-Ljbffr