Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Member Services Representative(SUB)

$42k

Planet Fitness

Join The Club

We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. See for yourself!

What are you waiting for? Apply today! Essential duties and responsibilities include:

  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.

Qualifications/requirements include:

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • People with positive mental attitudes excel here!
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical demands include:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.

Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols. Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates. Squeaky clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19. Social fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all. Need a day off? Full time employees have paid leave to take a break!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Member Services Representative(SUB) in Austin, TX vacancy
  • $42k

     ...Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX... 
    Suggested
    Hourly pay
    Full time
    Part time
    Local area
    Shift work

    Planet Fitness

    Austin, TX
    a month ago
  • $42k

     ...– where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. See for yourself!  What are you waiting for?APPLY TODAY! Essential Duties and... 
    Suggested
    Full time
    Part time
    Local area
    Shift work

    Planet Fitness

    Austin, TX
    more than 2 months ago
  • $12 - $14 per hour

     ...MEMBER SERVICES REPRESENTATIVE • Front Desk Associate • Part Time or Full Time, Hourly Job Family: Club Staff Location: 4625 W. William Cannon Dr, Austin, Tx 78749 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who... 
    Suggested
    Hourly pay
    Full time
    Temporary work
    Part time
    Local area
    Shift work

    Crunch Fitness

    Austin, TX
    1 day ago
  •  ...and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by... 
    Suggested
    Local area

    Planet Fitness

    Austin, TX
    2 days ago
  •  ...input and update prospective and current member information into tablets and point of...  ...members and create a high level of member service. Stock retail and janitorial items...  ...procedures are adhered to. Assist GM and represent our company at community events and... 
    Suggested
    Minimum wage
    Full time
    Part time
    Work at office
    Shift work
    Night shift
    Weekend work
    Day shift
    Afternoon shift

    Excel Fitness

    Austin, TX
    3 days ago
  •  ...Member Services Representative (Overnight) Full Time, Part Time, Hourly Job Family: Operations Location: 2300 Lohmans Spur Rd, Lakeway, TX 78734 Reports to: Assistant General Manager Why Join Crunch Fitness - Undefeated Tribe? We're not just opening... 
    Hourly pay
    Full time
    Temporary work
    Part time
    Local area
    Shift work
    Night shift

    Crunch Fitness

    Austin, TX
    6 days ago
  •  ...Member Services Representative I Job Summary The Member Services Representative I (MSR I) serves as the primary point of contact for Member inquiries by telephone utilizing a computerized system. Has a passion for service excellence, and responds to a high volume... 
    Work at office
    Monday to Friday
    Weekend work
    Afternoon shift

    University Federal Credit Union

    Austin, TX
    2 days ago
  •  ...rewarding career! Job Description Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare...  ...: Receive and respond to all telephone inquiries from members or providers Research and provide information regarding... 
    Private practice
    Immediate start
    Monday to Friday
    Shift work

    HealthCare Support

    Austin, TX
    4 days ago
  • $42k

     ...desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. Essential Duties and Responsibilities Provide an exceptional customer service... 
    Hourly pay
    Full time
    Local area
    Shift work
    Night shift

    Planet Fitness

    Pflugerville, TX
    6 days ago
  • $12 - $14 per hour

     ...Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe. Undefeated Tribe is an official franchise... 
    Hourly pay
    Full time
    Temporary work
    Local area
    Shift work

    Epiccrunchjobs

    Austin, TX
    1 day ago
  • $20 per hour

     ...Branch Member Service Representative The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Four Points branch location starting at $20.00/hour! We are also offering a sign-on bonus for Branch Member Service Representatives... 
    Hourly pay
    Full time
    Work experience placement
    Work at office
    Relocation package
    Flexible hours

    Randolph Brooks Federal Credit Union

    Austin, TX
    1 day ago
  • Member Services Representative (Overnight) Full Time, Part Time, Hourly Job Family: Operations Location: 1700 W Parmer Ln, Austin, TX 78727 Reports to: Assistant General Manager Position Overview We are looking for a Member Services Representative who is responsible... 
    Hourly pay
    Full time
    Temporary work
    Part time
    Local area
    Shift work
    Night shift

    Crunch Fitness - Undefeated Tribe

    Austin, TX
    3 days ago
  •  ...input and update prospective and current member information into tablets and point of...  ...members and create a high level of member service. Stock retail and janitorial items for...  ...are adhered to. Assist GM and represent our company at community events and other... 
    Minimum wage
    Full time
    Part time
    Work at office
    Shift work
    Night shift
    Weekend work
    Day shift
    Afternoon shift

    Excel Fitness

    Austin, TX
    2 days ago
  • $40k - $55k

     ...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Brent Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful... 
    For contractors
    Work at office

    Brent Allen - State Farm Agent

    Round Rock, TX
    1 day ago
  • $50k - $75k

     ...years, after spending two and a half years working as a team member for an agent in San Antonio. That experience gave me a...  ...building something special. Role Description: As a Customer Service Representative - State Farm Agent Team Member with Connor Harris - State... 
    For contractors
    Work at office
    Flexible hours

    Connor Harris - State Farm Agent

    Austin, TX
    5 days ago
  • $50k

     ...Customer Service Representative - State Farm Agent Team Member Benefits: Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development... 
    Work at office
    Flexible hours

    Marijane Billington - State Farm Agent

    Austin, TX
    19 hours ago
  • $40k - $45k

     ...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Erickson Sullivan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of... 
    For contractors

    Erickson Sullivan - State Farm Agent

    Austin, TX
    5 days ago
  •  ...Are You Driven & Ambitious? This busy insurance and financial services office has a passion to make a difference in the lives of...  ...office is located in South Austin. We currently have 6 team members at our agency. Additional languages spoken: Spanish We... 
    For contractors
    Work at office

    Lee Corbin - State Farm Agent

    Austin, TX
    3 days ago
  •  ...independent contractor agent may be the career for you! State Farm agents market only State Farm Insurance and financial service products. Our team members receive 401k, health benefits, PTO, as well as annual bonus opportunities. We also have drinks, snacks, and food... 
    For contractors
    Work at office

    Yan Yan Tung - State Farm Agent

    Austin, TX
    4 days ago
  •  ...delivering a great customer experience, this could be a great fit for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Paul Lanari - State Farm Agent, you will generate the kind of exceptional customer experiences that... 
    Work at office
    Local area
    Flexible hours

    Paul Lanari - State Farm Agent

    Austin, TX
    23 days ago
  •  ...who work collaboratively to deliver the best possible service to our clients while supporting one another’s growth and...  ....   ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brent Allen - State Farm Agent, you will generate... 
    Flexible hours

    Brent Allen - State Farm Agent

    Austin, TX
    5 days ago
  •  ...trust, and genuine care for both our customers and our team members. My inspiration to join State Farm came from my uncle, who...  ...ll fit right in here. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Dan Walker - State Farm... 
    Work at office
    Flexible hours

    Dan Walker - State Farm Agent

    Austin, TX
    21 days ago
  •  ...both professionally and financially. I’m looking for team members who are coachable, outgoing, fearless, ambitious, and have...  ...right place for you. ROLE DESCRIPTION:   As a Customer Service Representative - State Farm Agent Team Member with Erickson Sullivan - State... 
    Work at office
    Flexible hours

    Erickson Sullivan - State Farm Agent

    Austin, TX
    13 days ago
  •  ...for success without micromanaging. My goal is to help team members develop professionally while creating an environment built...  ...to connect with you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Venkataraman Viswanathan... 
    Flexible hours

    Venkataraman Viswanathan - State Farm Agent

    Austin, TX
    23 days ago
  •  ...State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer...  ...market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission... 
    Hourly pay
    For contractors
    Work at office
    Relocation package
    Flexible hours

    Robert Ndegwa - State Farm Agent

    Austin, TX
    13 days ago
  •  ...State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer...  ...market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid... 
    Hourly pay
    For contractors
    Flexible hours

    Brandy Whiteside - State Farm Agent

    Austin, TX
    4 days ago
  •  ...been with State Farm since 1996, beginning my career as a team member before moving into management and eventually opening my own...  ...'d love to meet you. ROLE DESCRIPTION: As a Customer Service Representative with Jim Saxton - State Farm Agent, you will generate the... 
    Local area
    Flexible hours

    Jim Saxton - State Farm Agent

    Austin, TX
    5 days ago
  •  ...Opportunity for advancement ~ Paid time off ~ Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Carrie Welch - State Farm Agent, you will generate the kind of exceptional customer experiences that... 
    Flexible hours

    Carrie Welch - State Farm Agent

    Austin, TX
    12 days ago
  •  ...accurate sandwiches. Inshop crew members also take orders over the...  ...providing excellent customer service! Memorizing the menu is just...  ...start of learning about and representing our Freaky Fresh Freaky Fast...  ...Introduction With gourmet sub sandwiches made from ingredients... 
    Local area
    Relocation package
    Flexible hours
    Shift work

    Jimmy John

    Austin, TX
    6 days ago
  • $14 per hour

     ...Description: Jersey Mike's Subs is looking for Crew Members. Become part of Jersey Mike's vibrant and fast-paced organization!...  ...Jersey Mike's specifications and high quality standards • Service that is noticeably friendlier than that of other restaurants... 
    Hourly pay
    Flexible hours

    Jersey Mike's Subs

    Austin, TX
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Member Services Representative(SUB). Be the first to apply!