Service Advisor at Mazda at the Avenues

Job Description

Job Description

At Mazda at the Avenues, we have an excellent and passionate leadership team, aligned with a strong history of proven career development and opportunities throughout the growing family owned/operated Morgan Automotive Group network. Morgan Auto Group is a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are great with people and passionate about customer satisfaction - now might be the time for you to accelerate your career as part of the best company in automotive retail.  $55k-$100k depending on experience!

In addition to competitive pay, we offer our associates the following benefits:

·         Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account

·         401(k) with company match

·         Professional work environment, with job training and advancement opportunities

·         Paid Time Off

·         Tenure Bonuses

·         Employee discount programs

·         Referral programs

RESPONSIBILITIES:

·         Greets all customers promptly; provides timely professional service.

·         Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

·         Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

·         Estimates cost and completion time/settles customer accounts.

·         Communicates with customer about status of work.

·         Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.

·         Meets or exceeds goals for CP budget.

·         Meets or exceeds OEM Customer Satisfaction Index expectations

·         Delivers the right car in perfect condition every time.

·         Identifies repeat customers/first time customer and treats them accordingly.

·         Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

·         Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

·         Documents repair order changes.

·         Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

·         Promptly addresses and resolves customer viewpoint and service follow-up issues.

*see hiring manager for details

EOE/DFWP