Complaints Operations Lead - Hybrid & Flexible Hours
State of Maryland
STATE OF MARYLAND is seeking a Complaints Manager to establish and improve the statewide complaint management framework, including intake, triage, investigation, mediation, and resolution, under the FAMLI program. The role ensures timely, impartial investigations and maintains high public trust. You will lead a team, set SOPs, metrics, and collaborate with attorneys general, state agencies, insurers, and employers to advance enforcement and compliance while upholding due process and customer #J-18808-Ljbffr State of Maryland
Vacancy posted 3 days ago
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