Field Services Technician

Field Services TechnicianLiveOak Fiber is a fast-growing fiber broadband provider delivering high-speed, reliable internet to homes and businesses across the Emerald Coast of Florida and communities throughout Georgia, including the Golden Isles, Savannah, and Augusta. Our mission is to improve quality of life in our communities through technology.Employees enjoy 100% company-paid medical, dental, and vision coverage for themselves and their dependents, bonus potential, career development opportunities, and the chance to make a meaningful impact in the communities we serve.At LiveOak Fiber, we are proud to be a different kind of service provider that puts people at the center of everything we do. Your work directly contributes to bringing critical infrastructure and opportunity to local communities while helping us connect more people to the services they rely on every day. We invest in employee development, career progression, and leadership programs designed to help you grow and succeed. You'll work alongside exceptional teammates in a collaborative, values-driven culture that combines experienced industry leaders with passionate local talent and supports growth, recognition, and connection.Position Overview & PurposeThe Field Services Technician will be the face of LiveOak Fiber to each of our customers as you install and maintain their new service. This role is key to our success in the market, and we are seeking the very best to staff these positions.Essential Duties & ResponsibilitiesInstalls and repairs Active and Passive Optical Network systems in compliance with company technical standards from consumer service to exterior drop location.Install interior wiringConnect peripheral equipmentTrain customers on proper use of equipmentUnderstand/apply FCC and NESC technical standardsMaintain professional appearance and behavior at all timesMaintain excellent attendanceResponsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenancePerforms network troubleshooting including ping test, trace routes and speed testOther duties as assigned - which may include training other employeesKnowledge, Skills & AbilitiesStrong oral and written communications skillsOutstanding working knowledge of Fiber based Field OperationsDemonstrated leadership and teambuilding skills, including in cross functional teams and situationsProcess oriented, automation forward thinkerStrong leadership and motivational skills to steer large field organizationBasic Qualifications & CompetenciesAble to interact with customers to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measuring devicesAble to accurately maintain records, logs, reports, work orders, etc.Able to handle escalations and time-critical issuesAble to read street mapsAble to work flexible hours as required, including evenings, weekends, and on-call shiftsMust have a valid driver's license and good driving recordMust be able to provide proof of eligibility to work in the U.S.Preferred Qualifications & Competencies2 years' experience as a field service technicianElectrical or industry certificationsYou LOVE field servicesPhysical Demands & Working EnvironmentWalking- up to 40%Standing- up to 35%Reaching- up to 55%Lifting and/or bending- up to 55%Work environment- indoors and outdoorsAble to lift 50 poundsTravel: up to 10%