Senior Living Business Office Manager

Job Description

Job Description

Business Office Manager (BOM)

Looking for our next all-star employee with assisted living experience. Charter Senior Living of Bartlett Reserve is dedicated to the care and wellbeing of our residents. It is our goal to assure that our residents’ lives are enhanced through compassionate care and honoring their life stories and legacy. Our mission " To Enhance the Human Spirit" not only pertains to residents but also our employees. We are committed to helping each of our employees have more than just a “job”. We want each of our associates to feel like they have a career and an opportunity to grow.

Mission

To Enhance the Human Spirit

Core Values

Serve with Heart 

Serve with Purpose 

Serve with Courage 

Have Fun While Serving

We’ve Got You Covered…

• Get Paid today with ZayZoon!

• We offer a free medical insurance plan.

• Paid Training, Time Off and Holiday Pay

• Medical, Dental, Vision Insurance and more

• Career growth

• Reliable hours and stable schedule

• Working environment where your voice is heard, and your experience will be respected and appreciated.

• Engaged company support team and understanding for working mothers and fathers.

POSITION SUMMARY:

The Business Office Manager assists the Executive Director in ensuring that all functional areas required to operate the facility are always covered. The Business Office Manager’s primary duty consists of managing and overseeing the accounting and general bookkeeping of the facility. The Business Office Manager (BOM) in a senior living community plays a critical role in ensuring the smooth, efficient, and compliant operation of the administrative and financial functions of the community. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The BOM will oversee billing, accounts payable/receivable, payroll, and ensure regulatory compliance, while providing superior customer service to residents and families.

Key Responsibilities:

1. Financial Management:

   • Oversee accounts payable and accounts receivable for the senior living community.
   • Ensure accurate and timely billing, payments, and collections for residents.
   • Prepare and manage monthly financial reports, including profit and loss statements and balance sheets.
   • Work closely with the corporate finance team or regional manager to ensure adherence to budgetary goals and compliance with financial standards.

2. Payroll Administration:

   • Process and manage employee payroll on a timely and accurate basis.
   • Maintain records of employee hours, benefits, and deductions.
   • Ensure compliance with wage and hour laws.

3. Regulatory Compliance:

   • Ensure that the business office adheres to all state, federal, and local regulations regarding financial and business practices.
   • Maintain confidentiality of resident and employee information in compliance with HIPAA regulations.
   • Assist with audits and regulatory reviews as needed.

4. Human Resources Support:

   • Assist with recruitment, onboarding, and training of office staff.
   • Maintain employee records and ensure proper documentation is kept for HR purposes.
   • Serve as a point of contact for employee benefits, timesheets, and general HR inquiries.

5. Customer Service:

   • Address any resident and family inquiries or concerns in a professional and timely manner.
   • Communicate effectively with residents and families regarding billing, payments, and services.
   • Ensure positive relationships are maintained between the business office and the community at large.

6. Office Management:

   • Supervise and manage office staff to ensure efficient office operations.
   • Maintain office supplies and equipment, including ordering and inventory.
   • Handle day-to-day office tasks, including answering phone calls, emails, and mail distribution.

7. Communication & Coordination:

   • Coordinate with other departments (e.g., health services, dining, housekeeping) to resolve issues related to resident billing or services.
   • Prepare and manage reports for management and senior leadership as required.
   • Assist with marketing and admissions processes, including record-keeping for potential residents.

Qualifications:

• Bachelor’s degree in Business Administration, Accounting, or a related field (preferred).
• At least 2-5 years of experience in office management, accounting, or business operations, preferably in a healthcare or senior living setting.
• Strong knowledge of accounting principles and experience with financial software (e.g., QuickBooks, Excel).
• Proficiency in Microsoft Office Suite and other office management tools.
• Ability to handle sensitive and confidential information with discretion.
• Exceptional organizational and time management skills, with the ability to multitask effectively.
• Strong verbal and written communication skills.
• Knowledge of senior living industry regulations and HIPAA compliance preferred.

Working Conditions:

• Full-time position, typically Monday through Friday, with some flexibility for weekends or evening hours as needed.
• The Business Office Manager works in an office setting within the senior living community, with occasional interaction with residents, families, and visitors.

This role is ideal for an individual with strong administrative and financial management skills, as well as a passion for serving the elderly population in a compassionate and supportive environment.

Why Charter Senior Living of Bartlett Reserve? Here are just a few of things that our associates say...

• “It truly feels like a family at Charter.

• "The residents are an extension of my family now."

• “You always hear about a company’s values and mission, but you hardly ever see them follow through, I love Charter because they truly mean what they say, they put the people first and truly believe in enhancing the human spirit.”

• “I love to chat with them and laugh because at Charter our values include “Have fun while serving”. We are charged with enhancing the human spirit of our residents, but they are really enhancing my spirit.”