Surveillance Assistant Shift Manager

Introduction ... Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities The surveillance department employees shall be independent of all other departments. A present or former surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a surveillance department employee unless 1 year has passed since the former surveillance department employee worked in the surveillance department. The present or former surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors: Whether the former surveillance department employee will be employed in a department or area of operation that the surveillance department monitors. Whether the surveillance and security systems of HCPN will be jeopardized or compromised by the employment of the former surveillance department employee in the particular position. Whether the former surveillance department employee's knowledge of the procedures of the surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any actions or errors. Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to Gaming regulations. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department. Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities. Act as direct liaison between surveillance room activities and the Director of Surveillance. Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. Safeguards company assets at all times. Submits all appropriate reports when incidents, infractions, and violations occur. Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies. Conduct, supervise and prepare reports relating to any incident that is reported. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. Maintain a log of events as they occur and complete incident reports as circumstances dictate. Ensure monitoring of drops, soft count, and transfers of funds/assets. Responsible for: The clandestine monitoring of the gaming conducted at the slot machines. The clandestine monitoring of the operations conducted at and in the cashiers' cage and any satellite cage. The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines. The clandestine monitoring of the count processes conducted in the count room. The clandestine monitoring of the movement of cash and slot cash storage boxes. The clandestine monitoring of the entrances and exits to the licensed facility, the gaming floor and the count room. The clandestine monitoring of the gaming conducted at the table games. The clandestine surveillance of the operation of any satellite cage or Poker room cage. The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles and other equipment used to conduct table games. The video recording of movements of table games boxes. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. Bachelor’s degree (B.A); one to two years of casino Surveillance experience or equivalent combination of education and experience. Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc. Comprehensive knowledge of video surveillance systems. Comprehensive knowledge of video surveillance systems and database software. Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing. #J-18808-Ljbffr