Flex Sales Team Member

Job Description

Job Description

Description:

The Flex Sales Team Member is a dynamic, multi-skilled role that brings the IMAX® sensory experience to life. Operating upper lobby and theater level concessions, this position rotates through three key operational posts: 

1. Plaza Entry & Admissions
2. Theater Level Ushering
3. Merchandise Sales

The Flex Sales Team Member delivers a fast-paced admissions and retail experience in the IMAX® at the Center, bringing together film, retail, and immersive guest engagement across the venue. This role supports both operations and retail sales, rotating across posts throughout the day to keep the venue stocked, efficient, visually vibrant, and ready for guests. Whether working on the plaza, in retail, or guiding guests through self-serve kiosks, Flex Sales Team Members play a critical role in creating Transforming Moments that elevate the experience. Every “flex” role is designed to strengthen the overall culture and organization’s ability to adapt and thrive. 

Key Responsibilities:

Guest Experience & Sales Engagement

• Deliver energetic, warm, and knowledgeable service reflective of company established hospitality standards. 
• Assist guests with product selection, ingredient information, complimentary pairings, and retail recommendations. 
• Operate point-of-sale systems efficiently and accurately, ensuring smooth transaction flow. 
• Promote featured products, film-adjacent merchandise, and specialty seasonal offerings.  

Retail Merchandising & Brand Presentation

• Execute merchandising standards with visually appealing displays that highlight product collections. 
• Restock retail items, ensuring proper placement, pricing accuracy, and brand consistency. 
• Maintain retail zones in clean, organized, and inviting conditions 
• Assist guests with retail browsing, answering questions  

Inventory, Stocking & Compliance

• Assist with daily stocking, inventory counts, and product rotation. 
• Maintain accurate par levels and communicate low-stock or out-of-stock needs. 
• Follow all health, safety, allergen, and sanitation regulations. 
• Support loss prevention standards and product handling expectations. 

Theater Knowledge & Operational Support

• Be familiar with daily showtimes, film themes, theater policies, and guest FAQs. 
• Assist guests with cross-venue guidance, theater timing cues, and experience information. 
• Collaborate with the Flex Service team to maintain optimal throughput and guest flow.  

Required Education, Experience & Skills:

• Strong guest service skills and a passion for hospitality. 
• Ability to work in fast-paced environments. 
• Comfort in handling transactions, restocking inventory, and multitasking. 
• Ability to stand, walk, climb stairs, and lift up to 35 lbs.  
• Availability during peak operational periods, including mornings, evenings, weekends, and holidays.

Preferred Qualifications:

• Experience in attractions, cinemas, theaters, cultural venues, or similar high-volume guest environments. 
• Experience in retail, or attractions. 
• Familiarity with merchandising, product rotation, or POS systems. 

Full Time, Hourly Position

Hourly Rate: $21.30 - $21.30 / hour, eligible for a performance based increase after 90 days of continuous employment.

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability   
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages 
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.     
• Paid Holidays (7 per year)  
• Paid sick leave  
• Vacation pay (3 weeks accrual after one year of service)  
• Tuition reimbursement of 50%, up to $2500 / year  
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan 
• 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards admission ticket purchases) 
• 4 friends and family admission tickets per year.  
• Charitable Contributions / Matching Gift, up to $500 year 
• $50 / month towards orca card or parking 

About IMAX® at the Center

IMAX® at the Center delivers immersive cinematic experiences in the heart of Seattle Center. As part of the broader campus dedicated to art, culture, and world-class visitor experiences, our team is committed to creating welcoming, memorable moments for every guest through exceptional service, innovation, and teamwork.

IMAX® at the Center is proud to foster a culture where team members are empowered to grow, collaborate, and contribute to experiences that inspire our guests. We are committed to creating an inclusive workplace where all employees feel valued and supported.

IMAX® at the Center is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, caste, or any other protected status under applicable law.

IMAX® at the Center is owned by Center Art, LLC. which also operates Chihuly Garden and Glass. IMAX® is a registered trademark of IMAX Corporation.”