Front Desk/Patient Services Coordinator

divh2Front Desk/Patient Services Coordinator/h2pIVI RMA North America network of state-of-the-art fertility clinics is currently seeking a Front Desk/Patient Services Coordinator for our new RMA of Utah practices. Primary location will be in Salt Lake City but must be able to go to Sandy and Clearfield when needed./ppThe Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patients visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients./ppEssential Functions and Accountabilities:/pulliWelcomes and greets all patients and visitors./liliComforts patients by anticipating their anxieties and answering their questions./liliFollows provider appointment templates and guides patients through their visit./liliAssesses schedule conflicts and problems with recommendations for solutions./liliCollects payments as required; works with Finance to ensure all insurance information is entered and up to date./liliWorks closely with patients care team to coordinate total patient care./liliProcesses medical records requests./liliHandles administrative tasks such as filing, sorting faxes, and answering phones./liliSchedules and confirms appointments./liliWorks with other departments to ensure the office is in excellent condition./liliSupports office by ordering supplies and maintaining the front desk and waiting room areas./li/ulpAcademic Training:/pulliHigh School Diploma or equivalent (GED) - required/liliAssociates degree a plus/liliArea: Administrative Management or other related field/li/ulpPosition Requirements/Experience:/pulli1+ years practical experience working in a similar position/liliExperience in a patient-facing role - preferred/liliExperience working in medical/healthcare industry/lili2+ years practical experience working in a customer service setting/li/ulpTechnical Skills:/pulliProficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMRs) preferred./li/ulpIVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)/pulliMedical, Dental, Vision Insurance Options/liliRetirement 401K Plan/liliPaid Time Off Paid Holidays/liliCompany Paid: Life Insurance Long-Term Disability ADD/liliFlexible Spending Accounts/liliEmployee Assistance Program/liliTuition Reimbursement/li/ulpAbout IVIRMA Global:/ppIVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science./ppEEO IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages./p/div