Digital Banking and IT Coordinator

Job Description

Job Description

Salary:

ROLE
The Digital Banking and IT Coordinator supports the Banks Digital Banking Program, Information Security Program, and IT Governance Program through coordination, documentation, communication, tracking, and administrative support. This position assists with organizing technology initiatives, digital banking services, regulatory documentation, IT projects, and governance activities. This position works closely with the IT Director and other departments to help keep projects, program requirements, reports, and documentation organized, current, and moving forward. This position is coordination-focused and does not perform technical system administration, cybersecurity operations, Information Security Officer responsibilities, or final approval of technology or governance decisions.

ESSENTIAL FUNCTIONS
This position is responsible for the following functions:

Digital Banking
Coordinate and administer the Banks digital banking services to ensure products, services, and customer-facing technology solutions are effectively implemented, maintained, communicated, and continuously improved
Coordinate digital banking implementations, upgrades, and enhancements
Coordinate online banking, mobile banking, bill pay, mobile deposit, digital account opening, debit card controls, eStatements, and any other digital program
Coordinate user acceptance testing (UAT)
Maintain procedures and documentation
Facilitate employee training related to digital banking products
Coordinate customer communications with the Marketing Department
Monitor adoption and usage metrics
Coordinate employee training
Coordinate website updates, testing, and enhancement requests

Information Security Program
Maintain annual Information Security program calendar
Facilitate annual Information Security risk assessments
Coordinate annual policy reviews and approvals
Maintain Information Security Program records, documentation, and supporting materials
Track findings, recommendations, and remediation activities to support risk management efforts
Coordinate penetration testing, vulnerability assessments, and related follow-up activities
Coordinate disaster recovery testing and tabletop simulations
Collect, organize, and maintain documentation supporting regulatory, audit, and compliance requirements
Prepare reports and materials for Executive Leadership Team and Board of Directors
Serve as a liaison for examiner, auditor, and regulatory documentation requests
Support the maintenance of Information Security dashboards and metrics
Monitor program deadlines, track action items, and follow up to ensure timely completion of assigned activities
This position supports the Banks Information Security Program through coordination, documentation,
reporting, and administrative oversight but does not make Information Security decisions, approve risk, or
perform technical cybersecurity functions.

IT Governance
Maintain IT governance documentation, records, and supporting materials
Facilitate the review, approval, and maintenance of IT policies and procedures
Coordinate annual vendor governance and due diligence activities
Track software licensing agreements, maintenance contracts, and renewal schedules
Support and coordinate IT audits, regulatory examinations, and related documentation requests
Maintain technology inventories and governance records to support operational and compliance requirements
Organize IT strategic planning documentation
Monitor governance action items and follow up to ensure timely completion
Coordinate change management documentation and recordkeeping activities
Assist with preparing governance dashboards, management reports, and executive reporting materials
Maintain committee records, meeting minutes, agendas, and supporting documentation

This position supports the Banks IT Governance Program through coordination, documentation, and
administrative oversight but does not make technology decisions or approve governance policies.

IT Projects
Maintain the IT project portfolio and project records
Monitor project schedules, milestones, deliverables, and progress updates
Facilitate project meetings
Maintain project plans, documentation, and supporting materials
Coordinate project communications
Prepare project status reports
Support departments with technology implementations, conversions, and related initiatives

KnowBe4
Administer and schedule employee security awareness training programs
Coordinate phishing simulations and security awareness campaigns
Track training participation, completion rates, and program effectiveness metrics
Prepare management reports for review
Coordinate annual security awareness training for the Board of Directors
Maintain user assignments, groups, and training enrollments within the platform
Manage new employee enrollment and onboarding within the security awareness program

Website
Coordinate website updates and content changes in partnership with the Marketing Department
Maintain accurate and current information regarding the Banks products, services, and offerings
Coordinate the publication of fraud alerts and security notices
Maintain branch location, contact, and operational information on the website
Perform website testing and quality assurance activities following updates, enhancements, and content changes

Various other duties as assigned

QUALIFICATIONS
EDUCATION/CERTIFICATION: Bachelors degree in Business Administration, Information Systems, Project Management, Finance, Marketing, or related field preferred
REQUIRED KNOWLEDGE: Knowledge of Digital Banking Platforms, banking operations, Microsoft 365, SharePoint, Microsoft Excel, project coordination; Preferred knowledge of FFIEC Guidelines, GLBA, and KnowBe4
EXPERIENCE REQUIRED: Banking experience preferred

Digital Banking product experience preferred
Project coordination experience preferred
Regulatory or compliance documentation experience preferred
SKILLS/ABILITIES: Advanced computer literacy required, strong written and verbal communication skills, social and interpersonal skills, ability to solve problems, attention to detail, self-motivation, ability to consistently follow through on tasks, problem-solving, organized, analytical, customer relationship building, ability to multitask

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Ability to speak effectively and communicate clearly
AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
REPETITIVE MOTION: The employee is regularly required to type throughout the day
FINGER DEXTERITY: The employee is regularly required to use their hands to type and maneuver a mouse
AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
PHYSICAL STRENGTH: The employee may occasionally lift and/or move up to 25 pounds (unassisted), as well as stand or sit for long periods of time

WORKING CONDITIONS
General professional office environment with climate control and adequate lighting. Occasional travel to branch locations. Occasional hours outside of normal bank hours as needed.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
MATHEMATICS ABILITY: Strong numeric capabilities; ability to add, subtract, multiply, and divide inall units of measure using whole numbers and common fractions.
LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified
employees are selected. They are also essential to an effective appraisal system and related promotion, transfer,
layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective
compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities
included have been determined to be the minimal standards required to successfully perform the positions. In no
instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to
reasonably accommodate disabled individuals. However, no accommodations will be made which may pose
serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its
status as an at-will employer. Employees can be terminated for any reason not prohibited by law.