Systems & Cloud Administrator

Job Description

Job Description

Description:

The Organization:

Founded in 1846 to care for the children of sailors in the Port of New York, Seamen's Society for Children and Families ("Seamen’s Society”) was one of the first organizations in the US to care for abandoned children in family settings, rather than institutions. Today, Seamen's Society is a comprehensive $28 million nonprofit organization that offers foster care and adoption services, mental and behavioral health care services, prevention/family stabilization services, domestic violence intervention services, a health home care management program, education financial support, a childcare center, and a youth tutoring program. The agency's 200+ professionals serve over 1,250 children and over 500 families in New York City. Programs are conducted in a trauma-informed, caring manner that understands and embraces the diversity of the communities served by the organization.

Role: Systems & Cloud Administrator 

Reporting To: Chief Information Technology Officer

Location: Staten Island, NY (onsite)
Compensation: $77,000-$80,000/year
Employment Type: Full-time, exempt

Job Summary:

The Systems & Cloud Administrator administers and supports the Agency’s Microsoft cloud, identity, endpoint, application, and Windows systems environment. The position serves as the primary Tier 2 and Tier 3 escalation resource for issues involving Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows systems, cloud applications, authentication, endpoint compliance, and related technology services.

The role implements approved technology changes, performs advanced troubleshooting, supports cybersecurity and recovery operations, develops and maintains operational automation, and participates in technology projects. 

Duties and Responsibilities:

Microsoft 365, Identity, and Access

· Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, mailboxes, groups, licensing, permissions, and related administrative functions.

· Administer Microsoft Entra ID identities, enterprise applications, approved access configurations, multifactor authentication, single sign-on, and identity synchronization.

· Troubleshoot mail flow, collaboration, authentication, licensing, synchronization, application-assignment, and access issues.

· Implement approved Conditional Access, authentication, identity-protection, and access changes and escalate policy exceptions or material risks.

Endpoint and Windows Administration

· Administer Microsoft Intune or the Agency’s designated endpoint-management platform, including approved configuration profiles, compliance policies, applications, enrollment, and update settings.

· Monitor endpoint health, security, patching, and compliance and investigate devices that repeatedly fail requirements.

· Administer and support assigned Windows Server, Active Directory, Group Policy, file services, DNS, DHCP, permissions, and related infrastructure.

· Perform routine maintenance, monitoring, troubleshooting, capacity review, and system documentation.

Applications, Automation, and Projects

· Administer assigned cloud and software-as-a-service applications, including provisioning, configuration, permissions, integrations, and single sign-on.

· Work with departments and vendors to diagnose application issues, translate business requirements into technical changes, and test updates before production implementation.

· Develop, test, document, and maintain PowerShell scripts and other approved automation using appropriate version control, logging, credential management, and recovery practices.

· Implement assigned systems, cloud, endpoint, application, and automation projects using documented testing, change-control, rollback, and validation procedures.

Security, Recovery, and Escalation

· Support endpoint security, email security, identity protection, vulnerability remediation, and other assigned cybersecurity tools and controls.

· Investigate and escalate suspicious activity, compromised accounts, malware, phishing, unauthorized access, and material security risks.

· Monitor assigned backup and recovery systems, investigate failures, perform approved recovery testing, and maintain recovery procedures.

· Serve as the primary escalation resource for complex endpoint, identity, cloud, Windows, and application incidents and document root causes and sustainable resolutions.

· Provide technical training and knowledge transfer and participate in scheduled after-hours maintenance and emergency response as required.

· Performs other duties/responsibilities as assigned within the scope of the position.

Requirements:

  Qualifications/Requirements:

· Bachelor’s degree in information technology, computer science, or a related discipline preferred.

· Three to five years of progressive technology support, systems administration, cloud administration, or related experience.

· At least two years of practical experience administering portions of a Microsoft 365, Microsoft Entra ID, Microsoft Intune, or comparable Microsoft environment.

· Strong working knowledge of Microsoft 365, Entra ID, Intune, Windows Server, Active Directory, Group Policy, authentication, multifactor authentication, and single sign-on.

· Ability to troubleshoot complex identity, endpoint, cloud, application, and Windows-system issues.

· Practical PowerShell scripting and automation skills and the ability to document configurations, scripts, procedures, and technical changes.

· Understanding of endpoint security, patch management, vulnerability remediation, DNS, DHCP, TCP/IP, switching, wireless, and firewall concepts.

· Strong judgment, organization, communication, customer-service, and confidentiality skills.

· Valid driver’s license preferred 

· Ability to travel among all Agency locations as needed.

· Ability to work adjusted hours for deployments, emergencies, or scheduled technology changes as needed.

· Ability to lift, transport, and install ordinary computer equipment up to 45 lbs. 

· Ability to perform the essential functions of the job with or without a reasonable accommodation.

Why Join Us? 

At Seamen’s Society for Children and Families, we prioritize our employees and are dedicated to fostering a supportive, rewarding, and people-first culture. As a valued member of our team, you'll receive a comprehensive benefits package aimed at enhancing both your professional and personal well-being. 

Generous Paid Time Off & Holidays: Maintain a healthy work-life balance with our comprehensive PTO package: 13 paid holidays throughout the year, Summer Fridays to make the most of the season, ample time off so you can recharge and focus on what matters most.

Extensive Training & Professional Development: Gain hands-on experience with comprehensive training programs to enhance your skills and career growth. 

Robust Health Coverage (medical, dental & vision): Stay covered with our significantly subsidized plans designed to fit your needs.

Agency Paid Life Insurance & Financial Security: We provide an agency paid life insurance policy, a generous 403(b) retirement plan (with agency contribution), and a tax-deferred annuity to secure your future.

Commuter Benefit Program & Flexible Spending Account (FSA): Save money on daily expenses with our Commuter Benefit Program, using pre-tax dollars for transportation costs like parking and transit. Our FSA plan also allows you to save on medical, dental, and dependent care expenses, reducing your taxable income.

Exclusive Perks & Discounts: You'll gain access to Plum Benefits, the leading corporate entertainment benefits provider, to receive exclusive discounts and special offers for top attractions, sporting events, travel, and more.

Employee Assistance Program: Receive confidential support services for mental health, financial advice, personal well-being, and much more.

Internships & Referral Programs: Help shape the future! As an organization, we offer internships for those furthering their education in a related field, providing valuable hands-on experience. In addition, you can earn incentives for referring top talent to our team. 

Additional Information:

Seamen’s Society is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We respect diversity and accordingly are an equal opportunity employer that does not discriminate based on race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.