Lead Locksmith Technician/Access Control Technician

Benefits: Competitive salary Flexible schedule Free uniforms Opportunity for advancement Training & development Job Title: Lead Locksmith Technician Reports To: General Manager or Franchise Owner Key Areas of Responsibility: The Lead Locksmith Technician/Access Control Technician position is an integral part of FlyLock Security Solutions - Herndon and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Lead Locksmith position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques. The responsibilities of a FlyLock Security Solutions Lead Locksmith consist of the following: Ability to perform emergency work orders, for commercial clients only. Ability to install, repair, and maintain Commercial and Residential hardware. Safe and Card Access experience is a Huge Plus Ability to install, repair, and maintain Access Control Hardware Ability to modify hardware for locks. Ability to create and maintain master key systems. Residential & Commercial Lock re-keying/ Perform Pining of locks. Ability to interpret a variety of instructions in written, diagram, or schedule form. Ability to troubleshoot with a variety of variables in situations. Ability to clean, maintain, adjust, calibrate & service equipment used. Ability to read operating and maintenance instructions, and procedure manuals. Ability to write simple correspondence. Ability to effectively present information to customers & commercial clients. Ability to add, subtract, multiply, and divide in all units of measure. Ability to cut keys by code. Minimum of 2 years’ experience in technical hands-on field experience in the security solutions, access control, door hardware and other skilled trades. Inspects, installs and services all basic and complex commercial and residential access and video systems. Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as: programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc. Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations. Operations Support: Receive verbal instructions from Management or Clients/Customers. Perform small projects as directed by Management. Complete and submit paperwork accurately and on time. Qualifications, Knowledge, and Skills: Minimum of 2 years experience in technical hands-on field experience in locksmithing, access control, door hardware, and other skilled trades. Good relationship-building skills with a diverse population including all customers’ partners, technicians, and all other company employees. Good verbal and communication skills. Ability to manage multiple functions at the same time. Good organizational skills. Able to work with minimal supervision. Capable of working effectively as part of a team. Able to work safely on ladders. Ability to drive in compliance with company vehicle policy. Provide a high level of timely & accurate customer service. Communicates effectively with the client to determine what services are needed. Respond to general inquiries from customers/clients. Physical Requirements: Must be able to fluently understand, speak, and write English. Ability to push, pull, and lift at least 50 lbs. Ability to kneel, crouch and stoop. Ability to reach above and below the shoulders. Ability to use hands and fingers to grasp, twist, and pull. Ability to climb a ladder and work above ground. Withstand external weather conditions year-round.