Facilities Lead Supervisor - California

Job Description

Job Description

Facilities Lead Supervisor – California

Summary

Under Canvas Facilities Lead Supervisors take pride in ensuring that the glamping locations are operational, safe, functional, and well-maintained so that guests can fully utilize and enjoy all of the amenities. Situated just minutes away from some of the country’s most popular national parks, our locations range in size from 40-100 glamping tents, many of which have their own showers, toilets, and wood burning stoves. The sites can also include a laundry facility, restaurant, communal bathhouses, storage areas, well houses, woodshed, and team member housing (either on or off site). This position reports directly to the General Manager and partners with the Regional Facilities Manager for additional departmental support. The Facilities Lead Supervisor is the on-site maintenance expert, overseeing, training, and performing maintenance tasks with the Facilities Team.

This position is year-round, non-exempt.

Responsibilities

• Think critically to respond and react quickly to ever changing situations on property
• Able to problem solve to resolve issues safely and efficiently
• Deliver clear expectations to the team in all operational areas
• Professional in all internal and external communications
• Help and support guest and team member issues quickly and efficiently
• Interview and collaborate with GM on hiring of Facilities team members
• Participate in delivery of performance reviews for team members
• Deliver corrective actions to team members
• Prioritize goals and delegate tasks on a regular basis for facilities staff while working in conjunction with the camp General Manager
• Able to run the camp and work independently with minimal oversight in the event the GM or AGM are unavailable
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Maintain the departmental budget by managing Facilities’ purchases and updating checkbook of operating expenses to match business needs and to meet monthly and yearly financial goals

• Oversee and perform routine and preventative maintenance for all aspects of the property including infrastructure elements, tents, and maintenance equipment
• Perform key tasks in planning of capital purchases and projects throughout the year
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Assist with maintenance needs for staff housing as needed
• Prioritize tasks effectively
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Promote company sustainability initiatives
• Other duties as assigned

Preferred Qualifications

• High School Diploma or GED
• Experience as maintenance technician minimum of 2 years with at least 1 year of supervisory experience
• Experience in infrastructure systems including plumbing, septic, gas, electrical, generators, landscaping, road maintenance, and water/well maintenance
• Provide input and assist GM in annual build of maintenance department budget
• Competently perform duties in absence of GM and AGM
• Demonstrated commitment to delivering high quality customer service

• Goal-oriented, results-driven, strong interpersonal and communication skills
• Communicate in a clear and professional way
• Interact with a friendly, enthusiastic, positive attitude
• Demonstrate sound judgement, follow direction, and take decisive appropriate action
• Learn, embrace, and train team on company policies, practices, and procedures
• Strong organizational skills to execute and prioritize multiple tasks
• Ability to work independently and meet deadlines on assigned projects
• Proficiency in Microsoft Office Suite
• Participate in educational and training opportunities

Additional Information 

• Travel required
• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45lbs independently.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind. 
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. 

Compensation and Benefits:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

• Health Insurance

• 401K (eligible if work hourly minimum as required by law)
• Heavily discounted tents for Under Canvas family and friend stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.