Claims Administrator

The Claims Administrator will serve as a property and casualty claims advocate on behalf of North Risk’s clients. This position works closely with Risk Advisors across the company and resolves client issues by developing trusted relationships and acting as an expert advocate. ESSENTIAL RESPONSIBILITIES Provide service, expertise, and guidance to insureds and claimants with a planned approach for prompt, fair handling of property and casualty claims. Aid on claim denials and reservation of rights to ensure coverage is applied appropriately. Develop action plans on high‑exposure claims. Work on accounts that receive additional services. Monitor specific claims with a goal to insure reserve and claims handling accuracy. Work with insurance adjusters to obtain the best claim resolution—challenging in a respectful way. Coordinate and conduct claim review meetings. Set priorities and manage workflow to ensure efficient, timely, and accurate product by utilizing the company's software system(s). Collaborate with Risk Advisors to identify claim issues, potential solutions, strategies, and services for clients. Prepare and analyze loss history, experience modifications, and claims reports to identify loss trends with the goal of reducing the cost of risk. Mentor Associate Claims Administrators. QUALIFICATIONS (Knowledge, Skills, & Abilities) A combination of education and experience generally attained through a high school degree, bachelor’s degree, and a minimum of 5 years in property & casualty insurance. Active property & casualty insurance license. Excellent oral and written communication skills. Strong attention to detail with excellent organizational skills, demonstrating ability to prioritize tasks effectively. Thorough knowledge of commercial insurance coverage and claims processes. Ability to work in a fast‑paced environment. Maintain internal and external relationships with professionalism. Proficiency in CRM software and Microsoft Office suite. Knowledge of ModMaster and basic concepts. BEHAVIOR EXPECTATIONS A role model for North Risk Partners’ core values, mission, and desired culture. Demonstrate enthusiasm and a positive attitude. Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders. A team player who collaborates and works well with coworkers. A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners. PHYSICAL REQUIREMENTS Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds. Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently. Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization. Sit and work at a desk for extended periods of time and perform long hours of work sitting at a computer. Move around office/building/facilities repeatedly throughout the day. Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels. Must possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings. Able to work a flexible work schedule, including overtime and potential evenings/weekends for events and meetings as needed. TOOLS AND EQUIPMENT USED Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment. WORK ENVIRONMENT The work environment is primarily indoors. Exposure to a variety of weather conditions during work‑related travel and events held outside of the workplace will occur. Employees acknowledge that they have read, understood, and agreed with the contents of this position description and commit to fulfilling all expectations. The position is at‑will. COMPENSATION AND BENEFITS The estimated base salary range for this full‑time position is $69,000 – $86,000 annually, plus benefits. The final salary will be based on departmental budgets, qualifications, experience, education, licenses, specialty, and training. Benefits include health, dental, vision, short‑term and long‑term disability, life, long‑term care, a 401(k) plan, paid time off, paid holidays, and volunteer time off. Continuing professional education and development opportunities are available for team members. #J-18808-Ljbffr