Regional Manager of Operations

Job Description

Job Description

Our Snooze Story
We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day.  This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone.  Will you join us?

What does your role bring to the table?
A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region.  Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner. This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes!

To be successful in this role, an RM must demonstrate the following:

• The highest level of restaurant operational standards
• Acts with the highest degree of integrity
• Delivery of expected financial results based on individual restaurant operating plans
• Good judgment with the ability to make timely and sound decisions
• A positive and upbeat attitude resulting in inspired and engaged Snoozers
• Ability to hire the best-of-the-best for the region and retain staff through development and effective communication
• Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws.
• Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts
• Translate financial goals and information into individual restaurant action plans
• Creation, innovation, and implementation of operational key initiatives
• Commitment to a 30-day operations activity and travel plan
• Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews
• Create a fun and exciting work environment where managers and teams feel valued and appreciated
  

The Position Specifics
Taking on the role of Regional Director of Operations isn’t just about bacon and pancakes. The responsibilities of this position include:

• Actively build genuine relationships with Mothership team, peers and restaurant management teams
• Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region
• Meet in person with each manager-in-training within the region at least once per week
• Attend and participate in one Breakfast Club meeting each month within the region
• Conduct regional Pillars and Snooze University meetings
• Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly           schedules prior to posting
• Demonstrates critical hiring and talent selection practices
• Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant
• Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed
• Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program.
• Confirms that all policies, procedures and systems are completed that maintain Snooze’s highest recipe and presentation standards for food and beverage (i.e. purchasing, receiving, storage and preparation)
• Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups
• Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus
• Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant
• Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly
• Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff
• Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant
• Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times.
• Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results.
• Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices.
• Coaches and leads managers in waste area cleanliness and being a great neighbor.
• Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments.
• Ensures that communication regarding restaurant events flows to all managers and team members in the region
• Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses
• Monthly review that plan goals are achieved and identify and implement action steps to address plan variances
• Ensure all inventory levels of food/beverage/smallwares are maintained at quantities appropriate for sales volume
• Ensures restaurant sales growth year over year in accordance with operating plan
• Other tasks, duties, and responsibilities as assigned to meet Snooze’s business and operational needs

The Bennie-fits
This role comes with some sweet perks! See below:

• Competitive Annual Snooze Incentive Bonus Program
• Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution
• Employer Paid Short Term Disability and Life insurance benefits
• 401k/Roth 401k Plans
• Snooze Work Hard, Play Hard Days (Unlimited Time off Program)
• Five (5) paid sick days within a calendar year
• Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date
• Monthly auto stipend for all travel needs within home region (taxable
• Snooze Cell Phone and Internet Reimbursements
• 100% paid meal benefit while working and on off-days
• Other benefits including field trips, community engagement, and personal and professional growth

Is this role the right fit for you?
If this is the right role for you, you must possess the following skillsets:

• An entrepreneurial spirit with ability to work within the direction of a supervisor
• Strong functional kitchen and restaurant operations expertise
• Excellent written and oral communication skills
• Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences
• Possess basic math skills and have the ability to read, process and communicate regarding financial statements
• Excellent conflict management, problem solving, and relationship building skills.
• Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe
• Ability to multi-task and prioritize to manage a heavy workload
• Basic computer skills with a proficiency in Word, Excel and PowerPoint
• Aptitude to quickly master new business environment
• Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously)

Let's Talk Prerequisites! (Education, Credentials, and Experience) 

• Must be 21 years of age and authorized to work in the United States 
• 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand)
• 5+ years of experience in full-service or casual dining in a leadership position

Let's Get Physical! (Additional Requirements) 

• Must have the stamina to work 45-55 hours per week
• Be able to work in a standing position for long periods of time (up to 10 hours).
• The travel required for this position is approximately 20% and must be able to travel for up to 5 days at one time (air, car, bus, train and weekend travel all required). Home based is subject to restaurant coverage.
  

Base salary range: $100,000-$120,000 per year

The Nitty Gritty Details
Base salary range: $100,000-$120,000 per year  
The base salary range above represents the low and high end of the Snooze salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.

Snooze is proud to be an equal opportunity employer.