Lesson Advisor

Lesson Advisor

Location: Hybrid, on-site Employment Type: Full-Time Pay: $16-$17/hr

The Lesson Advisor is empowered and responsible for managing all facets of the Lessons customer experience and is responsible for establishing, servicing, and maintaining a student base in an Omni channel environment. He/she is the "face" of the Lessons business and is expected to provide our Customers with the best sign-up and purchase experiences possible.

RESPONSIBILITIES/DUTIES

• Execute student acquisition strategies that drive sales and promotional programs necessary for business growth
• Provide a best in class program and customer service experience that aligns with the business vision and strategy
• Adhere to program quality standards in all interactions
• Meet performance and sales goals set by management
• Stay current on program and product changes
• Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
• Conduct intentional outbound call campaigns to engage prospective students, enrolled students, and customers
• Effectively communicate the program and company's value proposition
• Troubleshoot and resolve customer impacting issues to include lessons programs services, scheduling, instructors, policy and procedure, account status, marketing promotions/campaigns, and billing
• Additional duties as assigned.

To join our band, you'll need the following experience:

• High school diploma or GED required.
• Minimum two years' experience working in an office environment required.
• Standout applicants will demonstrate:
• Superior analytical skills geared towards identifying exceptions, errors and systemic failure.
• Superior attention to detail and follow through.
• Proficiency required in Microsoft Outlook and Word.
• Intermediate understanding of Excel.
• Ability to file accurately (alphabetically and/or numerically).
• Mathematical aptitude required.
• Superior written and verbal communication skills.
• Excellent phone and customer service skills.
• Superior organizational skills.
• Superior deductive reasoning and analytical skills.
• Vigilant with regard to the early recognition of system problems.
• Thorough testing and troubleshooting skills.
• Reliable attendance is required.
• Willingness to work seasonal overtime as required.
• Excellent time management and multi-tasking skills.
• Ability to maintain standards of conduct expected in a professional environment