Retail Supervisor

Shift Supervisor

Job Location: Manchester, NH

Pay: $17.00 - $20.00 (D.O.E)

Who We Are:

Goodwill's motto is "a hand up, not a handout." Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option at affordable prices to people in our community.

Job Summary:

The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run.

• Help customers locate merchandise, answer questions, etc.
• Relieve sales associates at peak times.
• Listen to customer complaints, examine returned merchandise, and resolve problems.
• Stocks shelves, counters, bins, and racks with the merchandise.
• Processes customer sales using a cash register and other equipment.
• Receives donations, provides donation receipts, and assists donors.
• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
• Deposits funds at a bank.
• Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
• Assists Store Managers with general store management/operations.
• Open/close store; secures all store premises, including building, where applicable.
• Maintain store premises
• Supervise personnel and oversees the training and safety of teammates in the absence of Managers
• Ensures best-in-class customer and employee experience

Minimum Qualifications:

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
• Mathematical and literacy skills to support job duties
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Computer literacy to help with job duties
• High school diploma, GED, HiSET, or equivalent
• A criminal background check that meets agency standards
• Valid Driver's License with a safe driving record and insurance meeting agency standards

Preferred Qualifications:

• Associates Degree
• Computer experience, including reporting and excel experience
• CPR and First Aid Certification
• Multi-lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!